Sales associate
Budget Rent A Car
مجموع سنوات الخبرة :20 years, 5 أشهر
September 2008 To Date - Budget Rent A Car
Sales Agent
Responsibilities
✓ Analyzing a sales opportunity, initiate marketing and sales priorities to offer the best needed product to the customer.
✓ Maximized incremental sales, walk up volume and yield through understanding of sales and product knowledge and differentiation.
✓ Provide accurate rate and customer rental qualification information.
✓ Responsible for customer service in the Rental division, duties include answering customer queries, problem solving and providing detailed information on new products.
✓ Exceptional ability to multitask in fast paced environment and act with a sense of urgency.
✓ Ensuring timely, accurate and documented customer invoicing process associated with necessary documentation to guarantee payments on monthly basis.
✓ Maintaining brand identity throughout the operation.
✓ Making local and international bookings for customers.
✓ Provide support to the Operations team, ensuring all sales and service objectives are met.
✓ Compiling monthly and weekly sales report for management review.
April 2006 - September 2008 - Avis Rent A Car
Airport Rental supervisor.
Responsibilities
✓ Insistently pursue reservation bookings and cross sell appropriate add-ons for traveler's vacation experience.
✓ Implemented processes and procedures; ensured processes are followed and identified areas for improvement.
✓ Confer with company officials to develop methods and procedures to increase sales, expand markets and promote business.
✓ Supervising all sales efforts and monitoring existing contracts ensuring all contracts terms and conditions are met timely.
✓ Make research on various locations and rental rates and sell travel packages to the customer.
✓ Handled customer and corporate issues with a quick response time.
✓ Plan and prepare work schedule and keep record of employee's schedules and time cards
✓ Ensure proper staffing and use of overtime hours to maximize the effectiveness of the corporate records function
✓ Greet customers, complete necessary rental information, and disclose rate, terms and conditions of rental while using effective sales techniques to encourage customers to utilize service options.
✓ Maintain and update rental agreement files, contract and notify customers of overdue rental and process rental extensions.
ACHIEVEMENTS.
✓ Enabled to streamline the rentals and transfers.
✓ Increased the company's client base.
✓ Gained strong marketing and sales strategies.
January 2004 - March 2006 - African Touch Adventures
Reservation Clerk
Responsibilities
✓ Secure new client sales and retention through customer service provided.
✓ Dealing with customer enquiries and aiming to meet their expectations.
✓ Keeping records of advanced deposits on reservations.
✓ Coordinating the convention and conference groups in block reservations.
✓ Sourcing products and destinations to meet consumer demands for sustainable tourism.
✓ Compute cost of travel and accommodation and quote package tour cost.
✓ Examine carrier operating rules, carrier training and testing programmes for compliance with regulations and safety standards.
✓ Taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers.
✓ Book domestic and international reservations for air travel, hotel and car rentals.
✓ Respond substantively to clients complains.
✓ Validating documents for payment.
VISA STATUS Employment
Diploma in Front office and Accommodation Management- January 2001-November 2003 Done Trade an Business projects and graduated with an honours Kibondeni College
Muthetheni Girls High School - January 1997 - November 2000 Kenya Certificate of Secondary Education.