Office/Sales Administrator
Liwa Trading Enterprises
Total years of experience :19 years, 4 Months
Company: Liwa Trading Enterprises (UAE) 2011 PRESENT
Position:Office Administrator
Duties:
• Answering and screening phone calls within the company and outside.
• Providing information to the public when needed, and assist in coming guests.
• Preparing Minutes for the departments
• Handling of written communication both hard and soft copies
• Receiving incoming calls and transfer them to the other offices if needed
• Resolve customer complaints
• Support and provide superior service via phones, e-mails and faxes as a receiver and caller
• Display Time flexibility towards shifts as per work floor requirements
• Meets commitments to customers
• Ensure that database system functions properly; to serve the Purchasing Division and its customers.
• Adhere to the goals, standards and objectives of the Administrative Service Department and the central Purchasing Division.
Company: Mayfair Casino and Il Patio Restaurant Kampala Uganda) 2008 to2010
Position: Office Administrator
Duties: • Provide leadership for the contracts administration, compliance and database function.
• Organize; maintain all contracts and related documents.
• Responsible for the development and provision of contracting services to support the Directorates' commissioning and purchasing to improve outcomes for the company
• Responsible for the negotiation and management of all external and internal procurement and contracting arrangements
• Adhere to the goals, standards and objectives of the Administrative Service Department and the central Purchasing Division.
• Build and strengthen existing contracting approaches and structural arrangements for contracting and monitoring staff.
• Develop a partnership working approach with statutory, voluntary and independent sector agencies in relation to contracting issues.
• Assess, track and identify key City needs for long term contracts including specification, acquisition, maintenance, and support requirements.
• Responsible for the successful strategy, development and execution of assigned procurement programs to maximize efficiency, cost savings and reduce liability exposure.
• Ensure suppliers meet defined requirements, goals and targets. Establish supplier improvement targets in cost, quality, delivery and inventory reduction
Company: The Danish Cooperation for International Development (MS Uganda.) 2005 to 2008
Position: Receptionist/Call Agents
Duties
• Record details of actions taken
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Follow up on customer interactions
• Deal directly with customers either by telephone, electronically or face to face
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
➢ Bachelors of Business Administration, Makerere University
Honors, 2nd class upper divission