Scholarship & Mentoring Program Coordinator
Saudi Arabian Chevron Inc.
Total years of experience :5 years, 11 Months
• Responsible for 26 scholarship participants spread
throughout the United States, the United Kingdom and the
Kingdom of Saudi Arabia;
• Monitored their academic progress by establishing and
maintaining relationships with the respective universities.
• Prepared reports for their evaluation and coordinated all
aspects related to their pay, housing and benefits.
• Coordinated all aspects of their relocation after graduation.
• Provided reports on the statistics and conducted
presentations to various divisions within the Human Resource
Department.
• Coordinated the launch of the Mentoring Program
encompassing 978 employees throughout the company.
• Facilitated mentor-mentee matching with respective
department heads.
• Arranged for mentoring training and orientation sessions.
• Maintained all mentoring program documents such as:
o Updated list of mentors and mentees;
o Initialed and updated mentoring agreements’ forms;
o Periodic mentoring agreements review results;
o Process review and continual improvement results;
o Conducted periodic process evaluations and tracked
effectiveness of the program.
• Revised policy of the Workforce Development Division.
• Processed amendments and loan applications such as
personal loans, overdrafts, car loans, and mortgages as well
as the disbursement thereof within the Credit Control
department.
• Conducted a review of the procedures linked with the main
processes and responsibilities of the Credit Administration
Department (Retail and Corporate);
• Adjusted procedures accordingly;
• Conducted presentations to the respective departments
regarding the revised procedures;
• Restructured the archive system of the bank and
implemented the static archive;
• Prepared a plan for implementation of file completion in the
line;
• Coordinated the implementation of file completion with the
line managers;
• Supported the manager of Operations and Credit
Administration.
•Supervised a team of 50 call center agents.
•Monitored queue and tracked inbound calls in order to keep agents aware of inbound calls, calls waiting, and abandonment rate.
•Reviewed the past week's events, including statistics, results and industry news.
•Disseminated new product information to the agents.
•Communicated company information.
•Performed at least one monitoring evaluation with each agent every two weeks
•Created and maintain files on each agent as they relate to attendance, production, and reviews.
•Administered training programs for new hires and existing staff.
•Supervised the complaint handling process and processed complaints.
•Established reports for the prompt review of new complaints, regulatory complaint decisions, follow-up and closure.
• Responded to sales inquiries and concerns in regards to ETAP, Ibis, All Seasons, Arthur Frommer, Novotel, Pullman, MGallery, and Sofitel hotels.
• Made the reservations in accordance with the established procedures and processed reservations afterwards.
• Maintained financial accounts by processing customer adjustments.
• Directed a class of twenty children between the ages 2½ and 6 while working with students of various abilities assigned to the classroom, including those with learning differences as diagnosed
• Participated in meetings, training, and planning cooperatives to fully meet each
child's needs.
• Made use of various assessment tools/strategies such as observations, children's work samples, continuums of development, portfolios, etc. to help make instructional decisions for individual students.
•Attended legal proceedings and public speaking events in order to write articles for the newspaper.
•In charge of all Dutch news and news from Aruba, Curaçao, Bonaire, Saba and St. Eustatius.
•Translated news from Dutch to English, Spanish to English and Papiamento to English.
•Did research and wrote special features for the newspaper.
•Responsible for the community billboard.
•Answered the Customer Service hotline and entered incoming cases from phone correspondence.
•Responded to all customer inquiries and concerns.
•Provided customer service in Dutch, English and Spanish.
•Implemented the complaint handling process and processed complaints.
•In charge of a strategic sales location.
•Coordinated projects related to tourism within the sales department
•Assisted with the administration within the reservations department.
•Recommended potential products or services to management by conducting market research and collecting customer information and analyzing customer needs.
•Coordinated all aspects of sales, promotions and pricing of a mobile phones and accessories retailer.
•Managed an internet cafe.
First differentiation minor: Strategic Management Second differentiation minor: Corporate Psychology Internship: Retail & Corporate Credit Control Department at Aruba Bank
Montessori Early Childhood Program (entirely based on child psychology)