Regional Trade Analyst
Regional Container Lines
Total years of experience :5 years, 6 Months
• Generated year-end margin profit of over USD 620K from assigned services by maintaining over 97% average utilization and implementing effective pricing strategies.
• Conducted ad-hoc port calls, generating additional margin of USD 101K+ and strengthening key customer relationships by accommodating requested space requirements.
• Coordinated with regional location sales & operation heads in Intra-Asia to enhance assigned service utilization
• Developed pricing strategies to align with dynamic market rates to ensure competitiveness and profitability,
• Implemented operational performance indicators and sales targets for improved ROI and profit margin.
• Led monthly P&L studies on additional port calls, omissions, and new service revamps for assigned trade lanes.
• Produced insightful monthly trade reports, including Container Business Performance Analysis and Contribution Margin performance reviews, presenting results to executive management.
• Directed supply chain processes to optimize efficiency and shipment productivity by managing 3PL suppliers for freight forwarding, warehousing & distribution, effectively challenging lead-time, inventory, and delivery costs.
• Performed rolling forecasting for various SKUs & inventory planning, utilizing historical data, reviewing MOQ and coordinating with sales and marketing.
• Acted as superuser for modules of Order Management (Fulfillment) & Inventory Management.
• Ensured sales orders aligned with terms and conditions, executing PO issuance to customers.
• Conducted monthly operational reviews and guaranteeing 3PL achievement of agreed KPIs and SLAs.
• Acted as functional lead for projects such as Oracle Fusion system implementation, system integrations (OMS - order management, WMS - warehouse management system, ERP), rebranding, and cross-functional process implementations.
• Led project to optimize supply chain cost, saving USD 1.2 million cost annually by reducing sim card pouch size, overall reducing packaging size in terms of inventory space and improving load factor for shipping containers.
• Aligned and finalized operational and security processes for implementing backup warehouses during challenging situations, showcasing effective leadership.
• Achieved over 96% delivery timeliness and enhanced inventory turnover through effective 3PL supplier management.
• Acted as the second escalation point of contact for regional and global clients, formulating concrete action plans and strategies to ensure customer care and service excellence.
• Spearheaded new client business implementation programs as country level for regional, global, and corporate strategic customers, overseeing order management, warehousing setup, vendor training, and SOP setup.
• Conducted hyper-care on newly implemented account operations such as Order Management, Inventory Management & Distribution, System Integration (WMS, Cargowise) and passed down to team members.
• Executed weekly and monthly KPI performance reviews, addressing ad-hoc issues, and collaborating on projects with regional internal and external stakeholders.
• Facilitated vendor workshops to onboard new factory vendors and refresh existing vendors, coordinating with Global/Regional/National Key Account Managers to enhance customer relationships and networking.
• Managed a team of 9 members overseeing day-to-day operations for multiple client accounts (ocean freight and sea freight), ensuring compliance with to respective SOPs and IOPs as a Third-Party Logistics provider.
• Successfully implemented major key accounts as part of contingency plan with extreme resource & time constraint within requested timeframe by customer without service disruption, receiving global operational score index 5.0/5.0 and achieved year-end personal appraisal score 5 out of 5 as well.
• Managed customer account operations for assigned client accounts (ocean freight and air freight), adhering to KPI league tables and SOPs.
• Adopted macro load planner as part of continuous improvement for shipment planning and saved FTE by 15%, reaching global operational index score 5.0/5.0 and shared as best origin location practice across APAC region.
• Negotiated with carriers, hauliers, vendors, warehouses, and overseas agents to ensure seamless operation support and compliance with customer requirements for shipments.
• Planned FCL or LCL container shipments based on different destinations, validated customers' PO volume and weight, optimizing the best transit time, cost, and in compliance with customer guidelines.
• Coordinated with various carriers for allocation & efficient products based on customer nominal allocation with carriers, ensuring timely and efficient service.
• Ensure sea carrier and inland truck bookings are arranged to meet specific requirements for each shipment.
• Issued and validated invoices, and ensured smooth payment flow with finance operations, AP, and AR.
• Managed operational matters such as consolidation, transport, packing, freight booking, and handling costs.