Etienne Rossouw

Field Service Technician
01 February 2013 till 01 May 2013
• Maintaining Cash Connect safes at clients sites, these sites run on modems, my job is to make sure they communicate with the network and fix any problems that might arise on the unit.

Cash Connect.
Contract Ended.
Sharepoint Developer 01 April 2012 to 30 April 2012 Development of a new Sharpoint System. System was rolled out. Front Runner It was a one month Contract.

Business Analyst
01 May 2011 to 31 December 2011
• First level support to end users via the helpdesk.
• New system implementation, writing the call specs etc.
• System development, writing of policy schedules for insurance based clients using an HTML design tool.
• Unix operating system, checking system response times, ending jobs in a loop, resetting user account passwords, doing daily tape backups, processing system month-ends over month-end weekends.
• Network support, checking and implementing new network infrastructure via the Unix server. Microsoft server 2008 setting up Domains, Dynamic Host Configuration, using DNS (domain name service) to look up host names. IPS set up. Mapping network drives etc.
• Error reporting, performing helpdesk first line support for the software platforms.
• Financial systems support, checking and providing system support on the financial side of the software system.
• Tape managment through metrofile, day to day admin of the backup tapes.

When I came back to Innovation I wrote a spec on how month-end should be run, through this non Unix trained personel could run the month-end.

Innovation Group.
The job responsibility was to much, I was employed as a business analyst but did jobs of about six people without an increase in income.

IT Service Desk Consultant
01 February 2011 to 01 April 2011
• Running day to day activities of the service desk, taking service desk calls and routing them to the relevant support department.
• Maintenance of service desk application.
• Reporting on service desk.

Created a management report for an external client showing all progresses of calls logged.

Glenrand MIB
Company sold to an international concern and my services were no longer needed.

Internal Business Analyst
01 April 2008 to 31 January 2011
• Taking of all calls from external clients.
• Doing call analysis on calls received.
• Assigning calls via helpdesk application to the relevant support team.
• Testing call fix and providing solution to the client for call sign off.
• Monthly call reporting on the service desk activities.
• Day to day monitoring and system maintenance on the Unix server, password resets and checking system response times.
• Running month-end on the system.
• Running of daily system backups.

Provided various solutions that sped up system response times.
Set up various monthly reports for various insurance companies showing all activities on their business processed.

Innovation group
Department was sold to a third party providing no job security.

AS400/Unix computer operator
01 July 2007 to 01 April 2008
• Monitoring 25 AS400 (I-series) servers and 50+ Unix operating systems for any anomalies. We used AIX as a monotoring tool to check Windows servers. Linux skills picked up as some of the clients operating systems were Linux typically used on a MVS mainframe for one customer, we had a dedicated resource but I was the stand in when he was not there. So I was taught how to use the Shell (Linux desktop) & how to operate it.
• Running of backups.
• Starting the machines.
• Starting of line printers.
• Creating daily operational report.

JMR
New job offered.
Business Analyst
01 May 2007 to 01 July 2007
• 3 month project in the automation of the MTN warehouse.
• Created process flow and server diagrams of how IT systems will integrate with the new automation system.

Roll out was successful.
MTN
Contract ended.

AS400/Unix computer operator
01 April 2006 to 01 April 2007
• Monitoring 500 + AS400 servers and multiple Unix operating systems for National as well as international clients.
• Preparing of types for day-end backups.
• Running of backups.
• Scheduling jobs on the AS400.
• Doing day to day operational report.

Was the focal point for all I-series machines and was team leader to a shift of seven + people per shift.

IBM
Contract with major clients were cancelled due to economic downturn.

IT Service Desk Manager
01 June 1999 to 30 November 2005
• Managed a team of three people.
• Responsible for maintaining service level agreements for the IT service desk for internal and external clients.
• Responsible for IT service desk budgets.
• Responsible for monitoring the AS400 servers as well as job scheduling.
• Responsible for month-ends for all the various clients.
• Responsible for all call reporting on all clients for the IT service desk.

Obtained qualifications in COP (Certificate of proficiency) the then standard in the insurance industry, as our clients were insurers.
Assisted with business analysis for the application support department.
Managed to save money by reducing the number of service desk consultants from seven to three people.

CSC (Computer Science Corporation)
Wanted to go overseas at the time but got a job offer at IBM so stayed & went there.

Customer Care consultant
01 July 1997 to 01 June 1999
• Responsible for after care sales/service calls for Volkswagen/Audi South Africa.
• Responsible for IT maintenance for various Volkswagen/Audi South Africa

Went from a customer care consultant to be providing on site IT support.

Marketing Inteligence Resource Group
Better Offer.
Car Wash Manager
02 January 1996 to 01 July 1997
• Responsible for a carwash specialising in valet car washes for various corporate companies as well as various second hand car dealerships, had a team of 15 people to attend to.
• Responsible for the till and cash ups as well as the overall budget of the carwash.

Streamlined the car wash by creating teams who specialised in certain aspects of the process.

Florida Auto centre.
Owner sold business.
Waiter 01 January 1994 to 31 December 1995 • Normal day to day waiter activities. (This was a job for pocket money as I was a scholar) . Managed to save money in order to purchase my own bike and later had some money to put a deposit down for a car. Mac Rib Westgate Shopping centre. Better offer received.

Floor Salesmen 01 January 1993 to 30 November 1994 • Floor sales men selling gardening equipment at Dions Westgate. . (This was a job for pocket money as I was a scholar) . Better offer received.

• Work References are available on request.
• Certificates are available on request.
• Note I am working at our family business Unique car wash & Valet as a Manager in Thabazimbi, I also run a small IT Shop from the business selling hardware/software as well as providing PC repairs & Desktop support, I also maintain a few web sites.
• The reason for the job search is because of the mining tensions in the area affecting all business so I need steady income.
• My Skill sets include MCP (Microsoft Certified Proffesional) though I have not written the latest exams, Java Scripting, HTML 5, N+ (I need to do the latest exams), Unix, AS400, Did Excell Advanced course (To write Macros etc) . I have done course in Business Fundamentals as well as professional selling and 6 Sigma where I have my Green Belt Certification.
• I am very good with people I have managed teams before at one company I trained two people with no IT background to be IT Helpdesk Operators and coached and mentored them into these Roles. I have been nominated twice for employee of the year in a large international IT concern and told in performance KPA's I make the team.
• I have worked on large projects, understand project managment procedures, some of these projects was to bring a large insurance based client's data from one system to the next then providong the support on this. I have been involved in numerous projects where twenty year old data bases act as the back-end and the front end system is a newer technoligy.
• I can negociate with third party vendors, I have been doing so since 1999 as many IT services were outsourced, so negociation was key in getting the job done.