ADMINISTRATOR
Better Homes LLc
Total years of experience :30 years, 8 Months
- Ensures and provides all the essential administrative support services to the assigned consultants
- Prepares contract, data entry, invoicing, receipting, etc. in Master Key.
- Maintains an accurate record record of transactions, relevant documentations and all related paperwork are updated in the data filing system.
- Responsible for pantry & stationery requests to the Procurements Dept.
- Updates property gallery, availability lists and marketing materials
- Reconciles monthly statements and agency fee reports as provided and requested by Accounts and Management
-Coordinates delivery and pick-up of business related documents through appropriate courier companies.
-Receives and distributes all correspondences and faxes for the office
-Take minutes of meeting and prepares for distribution to the Team
-Manages Renewals of Leases and other related concerns with Tenant and Landlord
-Checks and assess relevant documents for registration of utilities (Ejari, DEWA, chiller, etc)
-Conducts communication with landlords, tenants, clients and Better Homes staffs in a professional and courteous manner. As well as ensuring all received complaints and concerns are attended to and relayed to the right person
- Responsible for distributing requests and appointments to technical supervisors and facilities management coordinators
- Handles customer complaints, queries regarding maintenance issues and services
- Responsible for sending quotations and booking of appointments
- Coordinates with suppliers regarding spare parts availability and quotation
- Escalating to supervisors and manager major complaint or issues that needs to be resolved
- Log maintenance details and issues
- Receive inquires from the client and update the system with client inquiries
- Knowledge in FSI concept
- Maintains and develop customer database
- Respond to and follow up inquiries by mail, telephone and personal visits
- Prepares quotations, letters and proforma invoice for corporate clients by coordinating with Purchasing Dept and suppliers
- Maintains record and coordinates with suppliers and customer on deliveries to ensure customer satisfaction
- Handles customer concerns, needs, complaints effectively and implements necessary follow up, requirements until concerns, needs and complaints are resolved
- Do market research on products to obtain proper revenue of the company
- Receive and answer calls from customers regarding inquiries, request or complaints in a timely and efficient manner
- Generate customer concern and execute internal procedure
- Plans, prepares and revises work schedules according to budget and work load
- Observe and evaluates staff performance
- Monitor and respond immediately to all customer complaints and ensure that everything is resolve while maintaining customer loyalty
- Supervises and coordinates activities of staff engaged in customer service activities
- Communicate with other department and management to resolve solution and expedite work
- Interprets and communicate work procedures and company policy to employees
- Reviews and check work of subordinates such as reports, records and application for accuracy and content and corrects errors
- Prepares, maintains, submits reports and records such operational reports
- Plans, develop, improve procedures
-Implements an effective training system and process for the company
- Monitor and update training progress
- Conduct vital training to enhance all needed competencies in each area of operations
- Plan, create and implement quality motivational program
- Identify, analyze and understands causes of problems related to employees performance
- Handles the preparation of business correspondence, memorandum and other office administration documents
- Reviews incoming and outgoing correspondence, initiates replies as appropriate routes matters requiring action by other organization and follows up to ensure action are completed
- Maintain CEO’s calendar
-Receives calls, greet visitors, takes and relays messages, respond to request for information.
- Records minutes of the meeting and produces documents in draft or final format
- Provides administrative support