Team Lead - Consultant
Cerner Corporation
مجموع سنوات الخبرة :10 years, 8 أشهر
•Lead the project planning process, provide effort estimations and create realistic release plans of software
implementation projects worth over $20M.
• Work with internal and external stakeholders to define the overall product/solution vision and roadmap.
• Set and manage client expectations about project scope, timelines, stakeholder roles and responsibilities,
project issues, risks and change control process.
• Implement and execute customer experience strategy to enhance the usability and adaptability of new
features and products.
• Consulted with over 30 clients in all phases of Cerner Millennium software implementation.
• Engage in the sales (RFP) process to assist with accurate quoting of contractual scope and hours.
• Direct the work efforts and results of a team of consultants under my span of management.
• Develop associates through coaching, completing performance reviews and development planning.
Identified, reported and resolved solution risks, issues and change requests.
• Coached over 30 hospital systems on data collection and system design requirements.
• Collaborated with clients to map out stop-start-continue processes to outline the design of applications.
• Performed detailed analysis of various workflows, implementation process, design/build, requirements
gathering, configuration and functionality to drive compressed timelines and reduce costs.
• Managed various projects with full clinical suite, revenue cycle solutions and device integration.
• Led workflow adoption strategies, KPIs development, and process improvement opportunity identification.
• Manage stakeholder expectations for the delivery of new features by serving as a subject matter expert to understand customer’s needs, gather and document requirements.
• Tested and performed client-specific configuration in accordance with client requirements.
• Provided on-site conversion support and issue troubleshooting for over 30 hospital systems.
• Established a healthy and trustworthy relationship with clients, customers, and key stakeholders.
• Consult with subject matter experts to translate highly technical details to different audiences
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courses: USA • CSM - Certified ScrumMaster®, Scrum Alliance®
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