Qatar Airways - Flight Attendant, Purser
Jun 2013 - Dec 2014
Doha, Qatar
• Conduct pre-flight briefing, discuss flight information, set expectations, check crew knowledge is up to date, assign crew positions, delegate responsibilities, motivate crew and encourage a positive working environment.
• Responsible for crew assessment/evaluation, identifying crew strengths, areas for development, provide guidance by coaching, and feedback. A detailed assessment e-report is submitted to performance department within 24 hours of flight arrival.
• Conduct aircraft walk around for new joiners/trainees - perform a practical assessment on door operation, service, safety emergency procedures etc. Give clearance to proceed to their first operational flight.
• Coordinate with all ground personnel (caterers, cleaning, traffic, engineering, ground handling, etc.) and ensure all documents are signed and complete prior to departure.
• Responsible for ensuring that safety and security checks are performed pre-flight and post flight. Passenger and safety mandated according to ICAO, QCAA and company standards on aircraft Boeing 777, Airbus 330, 320, 340, 319 and 380.
• Perform clear public announcement for the passengers.
• Individual chair side briefing with premium customers (self-introduction, flight information, flight feedback).
• Lead, facilitate, and manage all inflight activities (time, service, crew) ensuring company standards and procedure are strictly followed.
• Resolve passenger complaints, conflicts and encourages positive results. Takes necessary actions if needed.
• Sell duty free items on a commission basis, accepts cash and confident in handling different currencies and exchange rates. Trained to use manual and automatic credit card machines and identify fraudulent credit cards (Visa/MasterCard). Provide an accurate financial record of sale to finance department.
• Ensure handover sheet submitted by galley managers are accurate (counts for amenities, food, dry stores, aircraft defects, etc.). Responsible for preparing an over all aircraft handover for the next purser.
• Assess medical conditions inflight, take history and administer medication as needed. Initiates communication with ground MEDLINK for advise. Cabin safety report must be submitted within 24 hours of landing.
• Crew and cockpit communication. Ensures flight deck is sterile in accordance with safety procedures.
• Provide a detailed report every sector/flight within 24 hours of landing.
Qatar Airways - Premium Class, Galley Manager
Oct 2011 - Jun 2013
Doha, Qatar
• Ensures that handover from catering is accurate and complete by physically checking all the carts loaded.
• Prepare the service equipment and position the accordingly for an efficient/organized workstation for crew.
• Arrange food plating for starter, main and dessert based on the guidelines from QA celebrity chefs.
• Responsible for hot/cold beverages, alcoholic and non-alcoholic drinks requests and handovers.
• To ensure passenger/crew/flight deck meals are stored/heated properly. Flight deck meals served at appropriate times.
Qatar Airways - Economy/Premium Flight Attendant
Sept 2008 - Oct 2011
Doha, Qatar
• Assist customers during boarding, disembarking and all other special needs.
• Carry out duties including safety and security checks, serving customers during meal service, inflight, etc.
• Assist galley operator in service preparation and handover counts.
• Ensure cabin/galley is secured prior to take off, cabin senior is informed.
• Gives assistance to special handling customers and also as a child attendant on board.
• Dealing with difficult passengers in a calm manner.
- مجال الشركة:
- شركات الطيران
- الدور الوظيفي:
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غيرذلك
