EUNICE MURAGE, SERVICE CLERK

EUNICE MURAGE

SERVICE CLERK

Tyloz Building Cleaning LLC

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Business Management
Experience
3 years, 9 Months

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Work Experience

Total years of experience :3 years, 9 Months

SERVICE CLERK at Tyloz Building Cleaning LLC
  • United Arab Emirates
  • September 2016 to March 2016

Respond to customer complaints ensuring proper handling to achieve excellent customer satisfaction
•Monitoring Daily staff Schedules
•Explain about schedule to staff Requirements
•Supervising the client locations to collect feedback about the service
•Sending Emails to clients.

Manager at Shiro Cosmetic Trading LLC
  • United Arab Emirates
  • September 2014 to August 2014

Planning and ordering merchandise
•Monitoring expenditures and receipts
•Maintaining good public relations
•Maintaining the physical facilities and managing inventory
•Hiring, training, and supervising other employees

Marketing Executive at The First Group Property Developers (Real Estate)
  • United Arab Emirates
  • July 2012 to June 2012

Promote the First Group to visitors in public complexes, hotels and shopping centers.
•Demonstrate benefits of Property ownership in Dubai.
•Generate details of potential clients.
•Presentation of demonstrating the benefits of investing in Dubai(UAE)
•Pre-Sale -Preparing clients for closing deals.
•Attending to client’s complaints ad bringing them to the true understanding and knowledge of truth concerning the company

Senior Sales Executive at Landmark Group International LLC
  • United Arab Emirates
  • March 2010 to July 2010

Deliver excellent customer service in order to maximize potential sales Implementation of action plans where necessary.
•Keep up to date with all available brand specific product knowledge.
•Process deliveries& stock transfers in an efficient manner in line with company procedures.
•Apply all company procedures, including the correct use of security measures, vigilance to all areas of risk, &correct completion of all required documentation order to eliminate stock loss.
•Process deliveries & stock transfers in an efficient manner in line with company procedures.
•Implementation of visual merchandising according to brand guidelines.

Customer Service Executive
  • August 2008 to July 2009

Sunroof Pest Control-(KENYA)
•Main Responsibilities:
•Greet and welcome visitors in a warm and friendly manner in person and over the telephone.
•Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, over the telephone or by written correspondence.
•Setup and maintain various files, records and registers.
•Adhere to company policies, procedures and directions regarding standards of workplace behavior in completing job duties and assignments.
•Complete special projects as assigned by the billing supervisor.

Administrator at Telecom
  • Kenya
  • July 2007 to July 2008

Process adjustments returned checks and refunds
•Explain policies, regulations and rate structures
•File forms and record
•Open, date-stamp and process incoming mails
•Handling clients Requests
Research Professional
Strategic Consultancy and Communication Company

Data Entry
  • March 2006 to May 2007

Main Responsibities:
•Carrying out Public Opinion and Socio-Economic Surveys
•Carrying out knowledge, attitude and practices surveys
•Media Monitoring

Education

Bachelor's degree, Business Management
  • at Polytechnic University College
  • November 2009

Bachelor's degree, Sales and Marketing
  • at Unity College of Professional
  • December 2006

Studies

High school or equivalent, Computer Operator
  • at Business Link College
  • October 2006

High school or equivalent, Computer Operator
  • at Welkim Senior Academy
  • November 2005

Specialties & Skills

Communications
Administration
Marketing
Customer Service
CUSTOMER RELATIONS
POLICY ANALYSIS
SUPERVISORY SKILLS
RESEARCH
STRATEGIC
BILLING
CUSTOMER SERVICE
DOCUMENTATION
MERCHANDISING

Languages

English
Expert
Portuguese
Expert