إيفا ماري Rodriguez

Ensure accurate processing of customer orders by verifying correct
SKUs and quantities prior to finalization.
Process the FOC upon approval and notify the sales team once
completed.
Verify stock availability for each order being processed to prevent
RESPONSIBILITIES
overstocking and liaise with the purchasing team to confirm necessary
quantities.
Manage and track all purchase orders, coordinating with purchasing
team for an update to ensure timely and accurate delivery.
Ensure pricing matches the customer order form and confirm any
discrepancies with Sales or Finance before proceeding.
Coordinate end-to-end logistics for wholesale and diplomatic
shipments, ensuring compliance, efficiency, and on-time delivery.
Respond to customer inquiries via phone, email, and chat in a timely
and professional manner.
Coordinate with sales, logistics, and operations teams to resolve
customer issues regarding their orders and deliveries.
Maintain accurate and updated customer records.
Work in coordination with different departments to improve service
outcomes and increase operational efficiency.
Maintain professional communication with all stakeholders and
customer at all times.

Process customer orders accurately ensuring correct SKUs and
quantities.
Handle FOC requests, price adjustments, and credit notes in
collaboration with Finance and the warehouse, ensuring
accuracy and timely resolution.
Track stock availability, coordinate inter-warehouse stock
transfers.
Ensure pricing and trade agreements are valid and up to date.
Coordinate logistics for wholesale, diplomatic, and duty-free
shipments, ensuring smooth operations, regulatory
compliance, and timely delivery.
Conduct thorough investigations of any damaged shipment
items or quantity discrepancies prior to issuing credit notes.
Maintain updated customer records for smooth
communication.
Collaborate across departments to enhance service and
operational efficiency.
Uphold professional and courteous interactions with customers
and colleagues.
Manage customer and retail inquiries, providing clear guidance
on liquor license applications.
Ensure compliance with CID Police HQ and municipality
regulations for all licensing processes.
Prepare timely reports for Retail, Marketing, and Finance teams to
support decision-making.
Maintain accurate records of license applications, MRMS permits,
and follow-ups on rejected cases.
Support Retail Shops with admin tasks, voucher distribution, and
adherence to promotional guidelines.
Uphold confidentiality for sensitive documents and customer
information.

Process customer orders accurately ensuring correct SKUs and
quantities.
Handle FOC requests, price adjustments, and credit notes in
collaboration with Finance and the warehouse, ensuring accuracy and
timely resolution.
Work closely with the Supply Chain and Warehouse teams to provide
customers with accurate stock availability, expiration dates, request for
local purchase and coordinating inter-warehouse stock transfers.
Ensure pricing and trade agreements are valid and up to date.
Coordinate with freight forwarders for booking, wholesale, diplomatic,
and duty-free shipments, ensuring smooth operations, regulatory
compliance, and timely delivery.
Verify product descriptions, HS codes, quantities, weights, values, and
country-of-origin details before document issuance.
Prepare Commercial Invoices, Packing Lists, Certificates of Origin
(COO), and other export documentation as per customer and
regulatory requirements.
Arrange COO applications, chamber attestations, legalization, and
other required certifications when necessary.
Provide accurate information regarding products, services, and
company policies.
Conduct thorough investigations of any damaged shipment items or
quantity discrepancies prior to issuing credit notes.
Handle inbound and outbound customer communications
professionally by responding promptly to inquiries, providing order
updates, conducting follow-ups, and confirming order details to ensure
excellent customer service and customer satisfaction
Maintain accurate customer records, ensure clear and professional
communication with all stakeholders, and coordinate with internal
teams to support smooth and efficient operations.
Manage customer and retail inquiries, providing clear guidance on liquor
license applications.
Ensure compliance with CID Police HQ and municipality regulations for all
licensing processes.
Manage the new application, renewal, and cancellation. Prepare and
process licensing applications, forms, and supporting documents.
Prepare timely reports for Retail, Marketing, and Finance teams to support
decision-making.
Maintain accurate records of license applications, MRMS permits, and
follow-ups on rejected cases.
Assist in resolving issues related to licensing delays or regulatory
concerns
Support Retail Shops with admin tasks, voucher distribution, and
adherence to promotional guidelines.
Provide accurate information and support to customers through phone
communication.
Uphold confidentiality for sensitive documents and customer information.

Manage customer and retail inquiries, providing clear guidance
on liquor license applications.
Ensure compliance with CID Police HQ and municipality
regulations for all licensing processes.
Prepare timely reports for Retail, Marketing, and Finance teams to
support decision-making.
Maintain accurate records of license applications, MRMS permits,
and follow-ups on rejected cases.
Support Retail Shops with admin tasks, voucher distribution, and
adherence to promotional guidelines.
Uphold confidentiality for sensitive documents and customer
information.

Greet and welcome customers in a friendly and professional manner.
Assist customers with product inquiries, recommendations, and
purchasing decisions.
Support the Shop Supervisor in daily operations while developing skills for
independent store management.
Drive sales performance, minimize shrinkage, and help achieve store
targets through strong product knowledge and initiative.
Deliver exceptional customer service and create a welcoming store
environment.
Improve store presentation by optimizing layouts, displays, and
merchandising to boost sales.
Support new staff and ongoing development of team members through
guidance and training assistance.
Ensure accurate stock control, cash handling, and strict adherence to
company policies and procedures.
Enforce health, safety, and responsible alcohol retailing practices.