Eve Wairimu

• Managed tee-time bookings, tournament registrations, and daily play schedules.
• Assisted in organizing golf tournaments, events, and member activities.
• Handled membership inquiries, renewals, and database updates.
• Coordinated with course marshals, golf pros, and operations staff to ensure smooth play.
• Provided excellent customer service to members and visitors, resolving issues efficiently.

| **Category** | **Responsibilities** | **Achievements** |
| --- | --- | --- |
| Reception | Greet visitors, answer calls | Built reputation as “Director of First Impressions” with positive client feedback |
| Administration | Manage mail, schedule meetings | Reduced scheduling conflicts by 30% with improved calendar management |
| Customer Service | Handle inquiries, resolve complaints | Increased customer satisfaction ratings through faster issue resolution |
| Operations | Maintain supplies, oversee reception area | Cut supply costs by negotiating vendor contracts |
| Security | Enforce visitor protocols | Achieved zero security breaches during tenure |

• Managed front desk operations including welcome procedures, check-ins, payments, and
customer queries.
• Handled phone and in-person bookings, ensuring smooth daily operations.
• Maintained professional communication with members, guests, and staff.
• Processed transactions and maintained accurate records using POS systems.
• Supported administrative tasks including filing, email correspondence, and scheduling.

• Provided high-level administrative support to senior executives
• Managed calendars, scheduled meetings, and coordinated travel arrangements
• Prepared reports, presentations, and internal correspondence
• Acted as a key point of contact between executives and stakeholders
• Maintained confidential files and company records
• Assisted with office operations and workflow optimization

| **Category** | **Responsibilities** | **Achievements** |
| --- | --- | --- |
| Prospecting | Identify and qualify leads | Built pipeline that increased revenue by 25% |
| Relationship Management | Maintain client relationships | Retained 90% of clients annually |
| Sales Execution | Present, negotiate, close deals | Consistently exceeded sales targets |
| Reporting & Analysis | Track sales activities | Improved forecasting accuracy by 30% |
| Market Development | Research and expand markets | Entered 2 new regions successfully |

• Promoted golf memberships, training programs, and pro shop merchandise.
• Assisted customers in selecting golf equipment, apparel, and accessories.
• Supported marketing campaigns for tournaments, special events, and seasonal offers.
• Built relationships with members and corporate clients to drive sales opportunities.
• Achieved monthly sales targets through customer engagement and product knowledge.