Regional Service and Bodyshop Manager
MG Motors KSA
Total des années d'expérience :17 years, 2 Mois
Key Accountabilities:
Recognized for improving customer satisfaction and employee satisfaction by boosting the morale of the team and
thus improving productivity and quality of work
Responsible for managing two operating workshop body and Mechanical ensuring well management with high
efficiency & customer happiness
Strong communication with high level of manufacturers and top management raising technical & Management issue
with solution suggestions.
Oversee and ensure…
✓ All service advisors for efficient and smooth cooperation with representatives of the Insurance companies
regarding all relevant matters
✓ Monitoring Vehicle receiving & delivery in a professional manner; to ensure customers that their vehicle is safe &
secure
✓ Monitoring Job cards are opened efficiently and accurately for quick and correct execution of the job
✓ Proactively follow-up with the customer during service to ensure timely delivery of the vehicle with all jobs
carried out completely
Insurance following Manufacturers standard’s in safety regulation and facilities appearance.
Hire and recruit the productive and non-productive staff required to keep the operation running in the best levels
Organization structure and manpower management and control and guide
Keep monitoring the Service KPIs (Productivity, ROs WIP, Efficiency, Utilization, Retention, 5S, Warranty, closing
date, carry overs, incentives …etc )
Improved profits and customer satisfaction by implementing ideas for the betterment of the service
Accountable for ensuring safe, clean and environmental compliant workshop
Effectively maximized efficiency through monitoring and implementation of operational activities
Recognized for improving “CSI” and decreasing CCC's (Customer Complaint Cases) in the region
Enhanced customer satisfaction by attending customer complaints in a professional & constructive manner
Facilitated trainings, advised training needs and ensured team attendance for the trainings which lead to efficient
fixes of the vehicles, “FIRFT”
Successfully implemented and monitored accurate and efficient work in progress processes, to ensure vehicles are
completed on time after quality servicing
Efficiently monitored and maintained all capital expenditure, budget compliance and all company assets
Proactively given technical support/on job training to staff and technical information to the customers as required
Streamlined administration processes to ensure archiving, paper flow and processing of job cards
Played a key role in assisting and analyzing all operational layouts, service capacity needs to ensure facilities can
cope with volume growth and decline
Effectively improved customer retention by advising them on vehicle ages, servicing trends, frequency etc.
Provided training to the staff in fixing vehicles right the first time
Analyzed, reviewed and executed ideas to maximize profit and customer satisfaction
Ensured safe, clean and environmental compliant workshop
Maximized efficiency through the monitoring and implementation of operational activities
Efficiently attended customer complaints in a professional and constructive way to enhance customer satisfaction
Advised on training needs and ensured staff attendance to training courses
Successfully implemented and monitored accurate and efficient work in progress processes to ensure vehicles are
completed on time after quality servicing
Monitored all capital expenditure and budget compliance
Ensured maintenance of all company assets
Provided technical support to staff and on the job training and to the customers as required
Assisted and analyzed all operational layouts, service capacity needs to ensure facilities can cope with volume
growth and decline
Liaised with the fleet, governmental and retail customers to ensure a healthy growth in relations and retention
Ensured quality & efficient administration process that ensures archiving, paper flow and processing of job cards
Studied and monitored vehicle ages, servicing trends and frequency to enhance customer retention
Successfully augmented the ratio of CSI (Customer Satisfaction Index) and decrease the CCC's (Customer Complaint
Cases)
Lead and overseen workshop and the team
Successfully reduced expenses by measuring and identifying opportunities
Recognized for achieving revenue and profit targets
Conceived, developed and steered plans to achieve goals set by the business plan
Monitor and identify training needs of workshop staffs, and facilitate appropriate trainings
Efficiently followed the procedure of keeping inventory and maintenance of tools and equipment’s
Good