IT Support Administrator
Knowledge And Human Development Authority (KHDA)
Total years of experience :12 years, 9 Months
Installing, configuring and giving training for Document Imaging Scanners like Fujitsu, Kodak, AVision Scanners.
CCTV Analogue and IP camera and NVR installation and stored into an External storage device NAS.
HP server initialization, Raid 0, 1, 5, 6, 10 Configuration according to Customer needs.
Windows server 2003, 2008 and 2012 installation and configuration.
Active Directory, DNS and DHCP installation and configuration.
VOIP system, Hands on Experience in Avaya Control unit and IP Telephones
Panasonic PABX installation and configuration
• Implementation, Analysis, Troubleshooting of LAN/WAN Network Systems
• Configuration of Routers, Switches.
• troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• providing support, including procedural documentation and relevant reports;
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Resolving Hardware issues : Replacement of parts, Assembling/Disassembling of computers, Troubleshooting, Relocations of Computers
• Installation, configuration and administration of Windows Server 2003, Server 2008, MS outlook.
• Normal maintenance and Data backup
• Installing, configuring and monitoring CCTV Camera.
• Provide hardware and software support for the computer and printers installed in the organization at different locations.
• Level 1 support for the network including Wi-Fi, network switches & routers.
• Maintenance/Support of Barcode scanners & mobile workstations.
• Basic support for the application software including the Microsoft applications, Outlook for
emails and installation and basic operation software support.
• Installation of antivirus/Microsoft patches and other security software’s on client computers/laptops and monitoring the Antivirus server for virus attack etc.
• Remote support to the users for computers/Laptops problems.
• Giving training to all staffs about the ERP POS Software.
• Installation and configuration of all types of Printers, Scanners & other Hardware Devices
Installation and Servicing