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نُقدّر رأيكِ

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تم إلغاء حظر المستخدم بنجاح
إياد ملحم, Programs & Operations Coordinator

إياد ملحم

Programs & Operations Coordinator·Al-Rafed Charity Association

الأردن

ماجستير, International relations and Cultural Diplomacy

الخبرة العملية

مجموع سنوات الخبرة: 17 سنوات, 10 أشهر

Programs & Operations Coordinator

نوفمبر 2022 - حتى الآن

Al-Rafed Charity Association

عمان، الأردن هجين

نوفمبر 2022 - حتى الآن

• Led design and delivery of high-impact programs and proposals, strengthening funding
opportunities and organizational reach.
• Built strategic partnerships with government, donors, and NGOs, enhancing
coordination and resource mobilization.
• Improved operational efficiency by streamlining HR, performance management, and
financial reporting systems.
• Ensured compliance and mitigated operational risks while representing the organization
in key donor and public forums.

مجال الشركة:
المنظمات غير الربحية

Program and Operations Coordinator

يناير 2022 - حتى الآن

AL-RAFED CHARITY ASSOCIATION

عمان، الأردن

يناير 2022 - حتى الآن

• Program Development and Implementation, collaborating with program managers and teams to design, develop, and implement high-quality programs.
• Partnership and Stakeholder Engagement, building and maintaining strong relationships and partnerships with government entities, local organizations, donors, and other stakeholders.
• Human Resources and Capacity Building, assisting in the recruitment, selection, and performance management of staff members.
• Financial and Grants Management, supporting the Country Director in overseeing financial management systems and processes.
• Risk Management and Compliance, assisting in identifying and mitigating risks to program implementation and organizational reputation.
• Representation and Advocacy, represent the organization at various forums, conferences, and events.

مجال الشركة:
المنظمات غير الربحية
الدور الوظيفي:
الخدمات المساندة

PROGRAMS & OPERATIONS COORDINATOR

نوفمبر 2022 - أكتوبر 2024

AL-RAFED CHARITY ASSOCIATION

عمان، الأردن

نوفمبر 2022 - أكتوبر 2024

مجال الشركة:
المنظمات غير الربحية

CONSORTUM COMPLIANCE LEAD

مايو 2021 - أكتوبر 2022

UN PONTE PER

اربيل، العراق

مايو 2021 - أكتوبر 2022

• Support Consortium Programme Manager, Consortium partners finance team, and organization local administrators related to the financial management of the project compliance and control principles, including local staff contracts definition, cashbook management and updating, bank reconciliation, procurements, and financial reporting.
• Review, analyze, and Organize tasks based on the requirements of the Consortium Financial Report
• Support local administrators in registering all expenses in the cashbook according to organization and donor procedures.
• Support partners appointed personnel to ensure compliance with donors signed agreement for the management of the assigned project.
• Check bank statements and support the accountant in following up any problem linked to bank transactions.
• Prepare Consortium financial documents and reports for HQ ensuring accuracy and adherence to financial rules.

مجال الشركة:
المنظمات غير الربحية
الدور الوظيفي:
الخدمات المساندة

Consortium Compliance Expert

يناير 2021 - أكتوبر 2022

Un Ponte Per

دهوك، العراق هجين

يناير 2021 - أكتوبر 2022

• Managed financial and administrative operations for cross-border programs in high-risk
environments.
• Strengthened donor compliance and internal controls, ensuring audit readiness and
reducing financial risk.
• Developed SOPs and trained partners, improving compliance, reporting quality, and
operational consistency.

مجال الشركة:
المنظمات غير الربحية

MANAGEMENT SUPPORT COORDNATOR

فبراير 2019 - مايو 2021

GGGI

عمان، الأردن

فبراير 2019 - مايو 2021

• Support all Green Growth components (national action plan strategy) and Green Climate Fund project Readiness activities in terms of supporting services
• Networking government relations, and private sector capacity-building workshops
• Attracting, overseeing the carrying out of Programs procurement plans, and managing contract administration;
• Administering office HR requisitions and onboarding procedures
• Managing communications and engagements with local stakeholders as needed
• Supporting logistics for workshops and events in cooperation with the government and other stakeholders if needed
• Reporting to HQ monthly, and Annual financial budgets and cash and bank forecasting requirements.

مجال الشركة:
المنظمات غير الربحية
الدور الوظيفي:
الخدمات المساندة

Management Support Coordinator

يناير 2019 - يناير 2021

Global Green Growth Institute

عمان، الأردن

يناير 2019 - يناير 2021

• Supported delivery of climate and development programs through effective coordination
of budgets, contracts, and stakeholders.
• Facilitated government and private sector engagement, strengthening multi-sector
partnerships.
• Streamlined procurement and recruitment processes to enhance timely project
implementation.

مجال الشركة:
خدمات الدعم التجاري الأخرى

JORDAN OFFICE COUNTRY MANAGER

أكتوبر 2017 - فبراير 2019

GOAL

عمان، الأردن

أكتوبر 2017 - فبراير 2019

Establishment of Jordan country office in Amman, follow up and coordinate with legal representative the
registration of the office, rent new location, open bank accounts, hire and train new employee, follow up with
3
regional office in Turkey relevant operations activities, Oversee and facilitate the functioning of the GOAL
Office in Amman, Line manage all support system functions within the Amman office, liaise with technical line

مجال الشركة:
المنظمات غير الربحية
الدور الوظيفي:
الإدارة

Country Manager

أكتوبر 2017 - يناير 2019

GOAL Global

عمان، الأردن

أكتوبر 2017 - يناير 2019

• Led HR, administration, and compliance functions, improving organizational structure
and efficiency.
• Established office systems and policies while driving recruitment, staff development, and
performance management.
• Ensured full compliance with labor laws, minimizing operational and legal risks.

مجال الشركة:
المنظمات غير الربحية

Operations Manager

أبريل 2014 - فبراير 2017

CELLULAR EXPRESS MOBILE COMPANY

ألاباما، الولايات المتحدة

أبريل 2014 - فبراير 2017

Successfully lead 20 years old business consisted of 5 branches around the country to success and interpret
dealership (BOOST and T-Mobile) and company vision and objectives to stakeholders profit and customers
satisfactions, Ensure appropriate technical support is available to programs and staff (25 staff), in line with
organizational priorities Ensure support for annual planning and review processes and Direct responsibility for
ensuring that the company Program operates in accordance with cellular Express Inc. support function
guidelines, conduct trainings regularly on various business soft skills requirements, manage financial and
accounting company activities (cash and bank), business supply chain management, HRM and personnel, and
adherence to state and federal regulations.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الإدارة

Operations & Development Manager

يناير 2013 - يناير 2017

Cellular Express Mobile Company

ألاباما، الولايات المتحدة

يناير 2013 - يناير 2017

• Directed multi-branch operations, improving profitability, efficiency, and customer
service performance.
• Implemented business strategies and optimized financial and supply chain processes.

مجال الشركة:
الاتصالات والشبكات

COUNTRY LOGISTICS MANAGER

أكتوبر 2012 - مارس 2013

SAVE THE CHILDREN INTERNATIONAL

عمان، الأردن

أكتوبر 2012 - مارس 2013

Responsible for the accurate and cost-effective planning, forecasting and replenishment of all approved funded
projects (WFP, UNHCR, UNICEF) and coordinates closely with Advisors, Confirm procurement transparency
as per organization and donor policies and check submitted requests for potential fraud schemes in project-
related for example consultant contracts, procurement documentations submitted has all RFQ and RFP
requested documentations and apply organization approved threshold and investigate approvals signature
confirmations. collaborating with the Program and Senior Managers, and Program Implementation Director in
identifying key program outcomes and learning advocacy and communications work, coordinate with program
managers to maintain communication link with major stakeholders on monthly base for up to date on
procurement plan, participate in programs operations weekly meeting, support in promoting organizational
values and standard operational procedures in various areas, Anticipating mission needs and supply chain
operational process requirements and offering alternatives and advice; and evaluating, redesigning and
implementing logistics processes for mission support in line with SC policies, processes, systems and
procedures in cooperation with programs, on time project services or items delivery, conduct vendor
performance review, cost reduction strategy.

مجال الشركة:
المنظمات غير الربحية
الدور الوظيفي:
النقل والخدمات اللوجستية

Country Logistics Manager

أكتوبر 2012 - يناير 2013

Save the Children International

عمان، الأردن

أكتوبر 2012 - يناير 2013

• Managed logistics for major donor-funded programs (UN agencies, WB, ECHO, JICA),
ensuring compliance and timely delivery.
• Reduced costs and improved vendor performance through strategic supplier
management.

مجال الشركة:
المنظمات غير الربحية

HUMAN RESOURCES AND FINANCE MANAGER

سبتمبر 2008 - أكتوبر 2012

DOCTORS WITHOUT BOARDERS

بغداد، العراق

سبتمبر 2008 - أكتوبر 2012

• Supported Iraq hospitals program (in cooperation with Iraqi Ministry of Health & MSF):
- Developed financial policies, procedures, and guidelines
- Streamlined budgets
- Established HR planning & training for Iraqi staff capacity building
• Managed general accounting functions:
- Supported BooX, bookkeeping, payroll, and HR
- Prepared monthly reports
- Controlled expenses
- Provided timely reports for project planning & decision-making
• Ensured financial accountability:
- Managed cash & bank accounts following standards & guidelines
- Maintained accessible project/contract files
- Implemented accounting & project codes
- Computed monthly field closure reports (submitted to HQ)
- Maintained project tracking systems
- Analyzed discrepancies & provided corrective actions

مجال الشركة:
المنظمات غير الربحية
الدور الوظيفي:
الخدمات المساندة

HR & Finance Manager

يناير 2008 - أكتوبر 2012

Doctors Without Borders (MSF)

بغداد، العراق

يناير 2008 - أكتوبر 2012

• Led HR and financial management, ensuring compliance, strong internal controls, and
audit readiness.
• Strengthened recruitment, performance systems, and financial reporting in complex
operational setings.

مجال الشركة:
المنظمات غير الربحية

التعليم

CHARISMA University

سبتمبر 2023

سبتمبر 2023

ماجستير، International relations and Cultural Diplomacy

الولايات المتحدة

Charisma University

يناير 2022

يناير 2022

ماجستير، International Relations

الولايات المتحدة

The Open University

يناير 2009

يناير 2009

بكالوريوس، ENGLISH LITERATURE

المملكة المتحدة

The Open University / UK /

The Open University

يناير 2009

يناير 2009

بكالوريوس، English Literature

المملكة المتحدة

Cambridge International College

يناير 2008

يناير 2008

دبلوم، DIPLOMA, INTERNATIONAL DIPLOMA IN HUMAN RESOURCES MANAGEMENT

المملكة المتحدة

Cambridge International College

يناير 2008

يناير 2008

بكالوريوس، Human Resources

الأردن

Sharjah Police College

يناير 1996

يناير 1996

دبلوم عالي، DIPLOMA, SAFETY AND SECURITY DIPLOMA

الإمارات العربية المتحدة

Sharjah Police College

يناير 1996

يناير 1996

بكالوريوس، Defence And Security

الإمارات العربية المتحدة

Algonquin College

يناير 1993

يناير 1993

الثانوية العامة أو ما يعادلها، DIPLOMA, INSTRUMENTATION ENGINEERING TECHNICIAN

كندا

Algonquin College

يناير 1993

يناير 1993

بكالوريوس، Electromechanics And Computer Systems

كندا

Mutanabi

يناير 1989

يناير 1989

الثانوية العامة أو ما يعادلها، science

الإمارات العربية المتحدة

Skills

HR Management
Expert
HR Management
Expert
International Logistics
Expert
International Logistics
Expert
HR Strategy
Expert
HR Strategy
Expert
Finance Operations
Expert
Finance Operations
Expert
Business Acumen
Expert
Business Acumen
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
ACCOUNTING
Expert
ACCOUNTING
Expert
PLANNING
Expert
PLANNING
Expert
BOOST (C++ LIBRARIES)
Expert
BOOST (C++ LIBRARIES)
Expert
PROCUREMENT
Expert
PROCUREMENT
Expert
BUDGETING
Expert
BUDGETING
Expert
CASH FLOW MANAGEMENT
Expert
CASH FLOW MANAGEMENT
Expert
APPRAISALS
Expert
APPRAISALS
Expert
BOOKKEEPING
Expert
BOOKKEEPING
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
PROFIT
Expert
PROFIT
Expert
FINANCE
Expert
FINANCE
Expert
ORGANIZATIONAL SKILLS
Expert
ORGANIZATIONAL SKILLS
Expert
FINANCIAL ACCOUNTING
Expert
FINANCIAL ACCOUNTING
Expert
FORECASTING
Expert
FORECASTING
Expert
FORMS
Expert
FORMS
Expert
INTERPRETATION
Expert
INTERPRETATION
Expert
PERSONNEL
Expert
PERSONNEL
Expert
HR Management
Expert
HR Management
Expert
International Logistics
Expert
International Logistics
Expert
HR Strategy
Expert
HR Strategy
Expert
Finance Operations
Expert
Finance Operations
Expert
Business Acumen
Expert
Business Acumen
Expert
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
FINANCIAL MANAGEMENT
Intermediate
FINANCIAL MANAGEMENT
Intermediate
FRAUD INVESTIGATION
Intermediate
FRAUD INVESTIGATION
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
HUMAN RESOURCE MANAGEMENT
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
ORGANIZATIONAL DEVELOPMENT
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
PROGRAM MANAGEMENT
Intermediate
PROGRAM MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate
PROJECT RISK MANAGEMENT
Intermediate

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
Occupational Safety & Health Certification (OSHA)
Training of Trainers (ToT)
Certified International Sourcing Manager (CISM)
Certified International Procurement Manager (CIPM)
Governance, Risk, and Compliance Professional (GRCP)
Certified Fraud Examiner (CFE)
OSHA
Certified International Procurement Manager
Governance, Risk and Compliance Expert
CFE

الهوايات

  • Fishing