إياد العزب

• Prepare the annual consolidated procurement plan and Sourcing Strategy for ADEC.
• Support the division head and other executive leaders in the execution of strategic initiatives. Act as a professional resource in project management.
• Lead consultation with Executive Directors and Division Managers to understand outsourcing needs/challenges;
• Oversee and steer identification of outsourcing/contracted services/solutions to meet challenges of sectors/divisions
• Develop sourcing strategy, optimize and control procurement policies, processes, procedures and guidelines to ensure decisions are made in a fair and transparent manner
• Prepare and deliver tailored reports and presentations that summarize findings and recommendations for senior leadership.
• Design and undertake research studies that analyze strategic issues and business related challenges so that decision making is informed by data and analysis.
• Support the analysis and development of strategic initiatives across the organization.
• Analyze spend data across all commodity groups to establish cost saving goals to ensure realization of ADEC operating objectives.
• Continually analyze existing processes to insure their maximum efficiency and effectiveness.
• Analytical support for the PCM activities as well as identify potential targets.
• Develop comprehensive Procurement budget plan and manage budgets efficiently.
• Monitor the progress of departmental KPI’s against the balance scorecards & report the achievements of such KPI’s and scorecards to the Management.
• Develop and advise on all policies, processes, and procedures for the Procurement & Contract Management Division.
• Participate in the Divisional planning and establishment of short and long term goals, based on the vision, mission and overall guidelines provided ADEC strategic planning
• Review/analyse reports/research of all activities, costs and expenditures by the PCM and provide recommendations to improve internal procurement activities and sources

My Role in Tejari as account manager for strategic accounts in public sector and private sector, delivering the end-to-end eSourcing Solution includes:
• Selling of Demand eSouring Solution for customers in UAE, including Spend Analysis, Opportunity assessement, eAuctions, Supplier Management, Contract Management, Supplier Performance Management along with the Business Process redesign.
• Building and maintaing realtioships with key corporate decision makers, establishing large- value, high profit accounts.
• Customize, develop, and deliver procurement consulting solutions to the customers.
• Identifying, qualifying and closing new and existing accounts through proactive networking, relationship management and strategic business development activities.
• Partnering with customers by developing a working knowledge of their goals and business challenges to deliver an outstanding customer experience.
• Gather, record, maintain, and analyse account information to identify sales strategies and objectives appropriate to the account.
• Developing long-term customer business relationships with new and existing accounts
• Establishing and maintaining a role as advisor to customers and colleagues.
• Attending client review meetings on key milestone projects for accepting deliverables.
• Preparing sales quotes and proposals that address the needs of the prospect, independently and in conjunction with colleagues

My role is to manage the delivery of the day-to-day operations of the company along with working with the management in setting the working strategies and execution.
Managing all portal related materials ensuring the on-time delivery of the related material by the different parties.
Part of the duties is related to content through identifying, contacting and managing content providers based on the strategic directions of the management, insuring the proper delivery of the related content. Producing the content through managing the different production stages ensuring the appropriate execution of the different production phases from video shooting to graphics having the final session in most appropriate manner.

My role is to manage the delivery of Tejari Jordan core service offerings to its customers in Jordan to ensure highest satisfaction and retention, responsibilities includes:-
• Manage all the Tejari buyer accounts in Jordan ensuring enhanced account activity and buyer satisfaction.
• Identify opportunities for growing Tejari business from buyers by offering related expert procurement solutions.
• Leading/ project managing the Tejari expert solution delivery to achieve agreed revenues.
• Support acquiring new buyer accounts by building the value proposition and provide pre-sales support to the Sales team.
• Develop new customer proposals and consulting service offerings.
• Develop and lead delivery of effective training programs for building customer capability in working with Tejari products/services.
• Help build a positive brand identity for Tejari and further its reputation by benchmark customer service.
• Track customer satisfaction both for buyers and suppliers and lead loyalty programs.
• Provide ongoing training, coaching and mentoring support to team members and customers as required.
• Upgrade skills and knowledge on a continuous basis.
• Identify learning and development needs for own team.
• Set targets and standards of performance for team.
• Manage the performance of individual members of own team.

Working in BD departement and responsible for:-
• Pre-Sales Support through assisting sales in pre qualifying leads/opportunities, support sales by conducting pre-sales demonstrations & presentations, conducting high level spend analysis for a beter assesment of the lead requirement
• Solution Consulting through working closely with major buying/selling organizations in order to collect the necessary information that will help Tejari in developing Suppliers Adoption Strategic Plan and stronger Buyer Value Proposition.
• Support Product Management Division through working togather with PMD to evaluate new enhancements for Tejari Exchange and build related business casses, manage the relationship between PMD and related strong buyers
• Support Sales Division through conducting sloution assessment workshops for big buyers and major accounts, managing the relationship between Sales Division and related buyers, helping sales diviosion to identify key suppliers for each buyer organization and develop a strategic plan to bring on board the identified suppliers.
• Training Support throuhg conducting full training courses for key member, and refresher courses when a new release of Tejari Exchange os released.
• Study New Business Opportunities through developing business plans for any new business opportunity
• Support other Business Development Team members and participate in activities as needed.
• Monitors and evaluates all kind of transactions on Tejari Jordan and report for better enhancement
• Provides strategic advice and consultation to management in the development, implementation, and evaluation of modifications and enhancements to existing operations, systems, and procedures.

Working in the sales departement and responsible for:-
• Manage product/service mix, pricing and margins according to agreed aims.
• Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction.
• Use customer and prospect contact activities tools and systems, and update relevant information held in these systems.
• Plan/carry out/support local marketing activities to agreed budgets and timescales, and integrate personal sales efforts with other organized marketing activities, eg., product launches, promotions, advertising, and exhibitions.
• Respond to and follow up sales enquiries using appropriate methods.
• Monitor and report on market and competitor activities and provide relevant reports and information.
• Record, analyse, report and administer according to systems and requirements.
• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
• Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.

Working in the newly established Export departement, responsible for:-
• Setting sales & Marketing plans and coordination.
• Responsible for export activitis and relations.
• Maintiaining customers and agents relationship through following- up orders, complaints, and technical issues through coordination with different departements.
• Quarter market and customer analysis regarding products, market share, payment terms and credibility of the customers.
• Setting training courses and plans for the company customers and agents to ensure the right exposure to the products in hand.
• Responsible for all the external activities of the company through exhibitions, fairs and seminars held in Jordan or in the region.
• Ensuring the right implementation for plans and budgets set to the departement.
• Constant follow-up to the customers in the region throgh regular visits.
• Perticipating in different commeties in the company.

Working in the newly established Visa Centre responsible for
• Monitoring suspicious accounts and handling all exception reports from systems.
• Organizing distribution of all produced cards to branches and different departments.
• Advising branches of issues regarding cards of their respective customers and taking necessary remedial actions.
• Checking over-Limit reports, investigating and taking appropriate action against Hot Card Activities.
• Investigating and following up fraudulent activities with the responsible departments.
• Reporting fraud to Visa International through TC-40 system.
• Responsible for Production of Visa Credit & Visa Electron Cards and ensuring proper delivery of cards.
• In the process, I also worked on Card Production Equipment and handled matters related to captured cards, Manual Authorizations, Chargeback activities, Exception File Report.
• Coordinated some issues with A.F.S “Arab Financial Services” in Bahrain.
• Helping in designing, testing and implementing new system developed to the bank.
• Helped with the training and control of employees using the developed system.

Started at the bank in Cards Centre in Risk Management / Fraud Control Unit responsible for:-
• Monitoring suspicious accounts, and randomly checking the approved files.
• Following up on customers’ inquiries, complaints and disputes especially those that are fraud related.
• Generating the appropriate reports related to the Unit performance.
Then moved to the Credit Initiation Unit as a Credit Analyst responsible for:-
• Evaluating and setting-up the limits for applications received.
• Preparing the unit’s MIS reports.
• Coordinated the night verification with authorization unit.