Senior Manager & Area Manager Assistant
Paris Group Int.LLC, UAE
Total years of experience :23 years, 1 Months
• Managing stock levels and making key decisions about stock control.
• Using information technology to record sales figures and for data analysis and forward planning.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
• Give staff training (texture stock details & customer services).
• Managing and motivating the team to increase sales and ensure efficiency.
• Assisting the customers and confirm the after sale service to be perfect (Alterations Delivery and return items)
• Regular co-coordinating & merchandizing the store.
• Regular meeting (Assessing monthly action plan(
• Regular plan for ordering & increase the sales target.
• Supervising on quarterly basis for the showroom and evaluating the exceed age or shortage within formal report forwarded to the Top Management
• Monitoring showroom expenditure
• Applying and follow-up the Refund-Policy.
• Classifying the store into specialized divisions for the ongoing promotions.
• Responsible for ensuring that the store provides a comfortable, information and hassle free shopping environment by adhering to the visual merchandising theme, principals and the quality standards set by the company.
As a customer services manager, it would be my job to make sure that the organization I work for satisfies its customers’ needs and expectations. I could be responsible ranging from developing customer service standards for a large company, up to managing a customer service team and dealing with enquiries personally...
My typical duties would include:
• managing a team of customer service advisors
• handling different customers enquiries or complaints
• Training staff to render a high standard of quality service.
• Making sure that staff understands company procedures, consumer and data protection regulations.
• developing customer service policies
• setting up customer feedback or complaints procedures
• Reporting on several levels of customer service and looking for the best ways to attain quality assurance.
• Recruiting and appraising staff.
• Helping and advising customers through telephone, e-mail or face-to-face communication.
As a customer services manager, it would be my job to make sure that the organization I work for satisfies its customers’ needs and expectations. I could be responsible ranging from developing customer service standards for a large company, up to managing a customer service team and dealing with enquiries personally...
My typical duties would include:
• managing a team of customer service advisors
• handling different customers enquiries or complaints
• Training staff to render a high standard of quality service.
• Making sure that staff understands company procedures, consumer and data protection regulations.
• developing customer service policies
• setting up customer feedback or complaints procedures
• Reporting on several levels of customer service and looking for the best ways to attain quality assurance.
• Recruiting and appraising staff.
• Helping and advising customers through telephone, e-mail or face-to-face communication.
Established Faculty of Economics at the University of Damascus in 1956 to form the Institute for Science business is linked to the Faculty of Law In 1956 turned the Institute to independent college at the University of Damascus as the (Commerce college) Started college graduate in 1974-1975 College became known as the School of Economics under Decree No. 205 issued on 24 - 8 - 1986 Objectives The College aims to; 1. Preparation students in various fields of economics and management and provide them with a high level of knowledge. 2. Achieve share between education output and the labor market and keep space with scientific and technical development. 3. Advancement and participation of scientific research and studies that contribute to the achievement of economic and social development. 4. Composition of the student's personality and development of scientific. 5. Develop research methods and the learning and development of university books and literature. 6. Achieve the highest level of interaction between the college and the community with its economic and social institutions in order to achieve link the university community. 7. Closer cultural and scientific links with universities and scientific Arab private and foreign public.