Customer Service Supervisor
2XL Furniture & Home Decor
مجموع سنوات الخبرة :13 years, 2 أشهر
• Warehouse and logistics tasks .
• Ensure customer satisfaction.
• Creating and managing team schedules...
• Ensuring that the quality of all services provided meets the required standards.
• Takes steps to avoid quality control issues and reach customer satisfaction.
• Evaluating performance and providing feedback. ...
• Set goals for performance and deadlines in ways that comply with the company’s plans and vision and communicate them to subordinates.
• Organize workflow and ensure that employees understand their duties or delegated tasks.
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems.
• Pass on information from upper management to employees.
• Prepare and submit performance reports.
• Hire and train new employees.
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises.
• Customer service and after-sale support
• Telephone and in-person customer service.
• Delivery coordinator responsibilities
• Committed to resolving all customer complaints from the economic department (Dubai, AUD, RAK, and so on).
• Calls both inbound and outbound.
• Respond to customers' inquiries by phone or email
• Analyze data on a regular basis.
* Inbound and outbound calls.
* Mainly handling Complaint.
* Delivery coordinator task.
* Operation task
* Create reports.
* Respond to customer’s inquiries by phone or emails
* Data processing.
* Customer support.
* After sales support.
* Face to face and Over the Phone Customer support.
* Delivery coordinator.
* Inbound and outbound calls.
* Respond to emails from Customers, Managers and other departments.
* Respond to customer’s inquiries by phone or emails.
* Call customers to promote and sell banking service plus generate leads.
* Receiving customers complaints and solve their issues.
* Review and advice on documentation requirements and document reviews.
* Analyze and Verify Applicant Financial Information
* Keeping records of customer interactions, transactions, comments and complaints.
* Using different computer software’s such as CRM, SALES FORCE and Intellect ARX.
* Giving my feedback to help My direct managers to make decisions.
* Represent MAJID ALFUTTAIM in professional and courteous manner
* Provides data and reports to help the sales team.
* Provide Customers by product information by
following prepared script.
* Keeping track of sales targets.
* Link between sales team and managements.
* Record and update customer's transaction details on
computer system.
* Do any necessary administrative work.
* Answering calls from customers and selling our
services to them.
• Label samples and record all observations.
• Geotechnical analysis and study to assess construction site condition
• Collecting samples for laboratory testing
• Generate soil investigation report
• Sampling description
• SPT and core testing.
• Conducting the soil investigation report and put recommendations.
• Soil investigation Test.
* Handle customer’s inquiries by phone, emails land in personal.
* Generate new quotation and send it to customer through email.
* Claim registration and Monitor insurance claims to ensure mutual satisfaction.
* Coordinate between customer, contractor and other departments
* Maintaining files and records with effective filing systems.
* Supporting other teams with various administrative tasks.
* End of day report processing.
Primary school: al anfaal typical school (boys) Secondary school: Ombada typical school University: Al Neelain University. BSC in faculty of petroleum and minerals (department of geology), 2011.