Operations & Sales Manager
SASCO Air Conditioning Industry
مجموع سنوات الخبرة :16 years, 6 أشهر
• Ensure all operations are carried on in an appropriate, cost-effective way
• Examine financial data and use them to improve profitability
• Recruit, select, assign, schedule, counsel, and discipline employees
• Forecast requirements based on sales forecast; prepare and analyze variances; initiating corrective actions
• Follow up with estimation team to be with their highest performance as set KPIs
• Perform quality controls and monitor production KPIs
• Monitoring the QS and making strategic decisions regarding hold/pass orders
• Checking, recommend and approve the credit application for the new customer
• Monitoring the submittals status and pushing/facilitating for getting the approvals
• Review all costing of awarded LPOs to insure the company's profitability
• Monitoring commercial, sales and account team for the collection and support when need it
• Contribute operations information and recommendations to strategic plans and reviews; monitor production, productivity, quality, and resolve problems; identify trends
• Develop operations systems by determining product handling and storage requirements; implement, enforce, and develop processes
• Communicate with legal counsel to ensure all legal issues with customers are raised and on track to be closed
• Supporting all functions of the business to work together.
• Analyze sales pipelines and trends with senior management in order to forecast quarterly sales targets with 95% accuracy.
• Direct sales and business development functions, including new product rollouts, key account management, customer relationship development, contract negotiations, and order fulfillment.
• Manage budget responsibilities.
• Conduct cross function team training, coaching, and mentoring.
• Lead sales executives located throughout the UAE.
• Selected Achievements:
o Established company’s first districts channels sales organization.
o Increase each territory sales by 115% quarterly.
• Achieve established business plan modernization goals and objectives for revenue, profit and modernization booking plan, etc.
• Prepare modernization estimates, proposals, etc., and present same to customers.
• Recognize competitive advantages and use those to assist in selling the premium service that we offer.
• Develop and maintain excellent customer relations and ensure company interests are maximized in the area.
• Respond quickly, professionally and positively to all customer needs and concerns, both in verbal and electronic communication.
• Maintain accurate data entries, reports as required.
• Participate in continuous improvement programs/tasks.
• Support day to day modernization operations and field support/management as directed.
• Communicates with customers to resolve complaints.
• Survey all prospective service accounts to properly bid the project for maintenance/including pre-maintenance costs, obsolete equipment and proprietary equipment issues.
• Support service and modernization department director as directed on development and maintenance of foreign service and local modernization procedures and practices.
• Support ongoing modernization projects and accounts as directed by service and modernization department director.
• Participate in Vision 2020 Committees and process.
• Engage in Corporate Social Responsibility activities where possible.
• Manage activities related to strategic or tactical purchasing, material requirements
planning, inventory management and warehousing.
• Establish the processes required for the purchasing, development and implement
new or improved supply chain processes.
• Establishes vendor management practices that ensure high-quality vendor and
product on-boarding, inventory levels that meet demand, oversight of fulfillment
performance and remediation of non-compliance.
• Develops and carries out strategies that continuously improve operational
capabilities from order placement to customer delivery.
• Provides leadership and directs supply chain & logistics associates to ensure that
department results are consistent with company strategy and plans.
• Development and implementation of national purchasing strategies.
• Managing supply base, leading strategic negotiations, contracting.
• Assuring supply security, cost competitiveness and quality requirements.
• Initiating & leading ongoing cost cutting initiatives
• Functional management of all purchasing activities within the company.
• Development and implementation of most appropriate organization, staffing,
training and development.
• Setting up of effective management tools, volume report, savings, and performance
measurement.
• Reviews and approves purchases up to a specified amount.
• Negotiate prices and terms with suppliers, vendors, or freight forwarders.
• Monitor supplier performance to assess ability to meet quality and delivery
requirements.
• Meet with suppliers to discuss performance metrics, to provide performance
feedback, or to discuss production forecasts or changes.
• Review or update supply chain practices in accordance with new or changing
environmental policies, standards, regulations, or laws.
* Searching for new clients who might benefit from company products or services and maximizing client potential in designated regions.
* Developing long-term relationships with clients through managing and interpreting their requirements.
* Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery.
* Negotiating tender and contract terms and conditions to meet both client and company needs. * Calculating client quotations and administering client accounts.
* Providing pre-sales technical assistance and product education, and after-sales support services. * Analyzing costs and sales.
* Preparing reports for head office.
* Meeting regular sales targets and coordinating sales projects.
* Supporting marketing activities by attending trade shows, conferences and other marketing events.
* Making technical presentations and demonstrating how a product meets client needs.
* Liaising with other members of the sales team and other technical experts.
* Providing training and producing support material for other members of the sales team.
* Monitoring and maintain the correct implementation of the QM system within the engineering department by Investigating and analyzing deficiencies in order to enforce corrective and preventive actions and to eliminate deviations.
* Taking all necessary actions to close any sales related NCR’s.
* Department representative of internal and external audits.
* Study carefully the specification of the elevators/escalators in the contract and
ensure that the configuration is made properly in the systems.
* Use of all Schindler applications (SAP, Drive calculation, SEOS, Lift designer …etc).
* Performing site inspections and the introduction of resulting measures, if necessary.
* Performing technical clarifications in collaboration with involved groups and
assessment of feasibility results, evaluation and definition of suitable components
based on customs requirements specification.
* Support and consultation the customers/internal groups for sales and/or installation
in technical and business questions.
* Design and developing light ERP system (using MS Access) for purchasing and
warehousing.
* Make all the quotations requested by the sales engineers and zone managers (spare
parts, MOD, special/high elevators, escalators, non productive materials …).
* Track all the orders and ensure the delivery dates.
* Creation of project drawings for technical support of sales/MOD according to
guidelines and standard requirements.
* Creation of quotation and drawings taking into consideration all Schindler’s safety
standards and the Egyptian Code of elevators.
Education
* Claim processing.
* Monitoring and maintain the correct implementation of the QM system within the
engineering department by Investigating and analyzing deficiencies in order to
enforce corrective and preventive actions and to eliminate deviations.
* Taking all necessary actions to close any engineering related NCR’s including
planning and costing.
* Department representative of internal and external audits.
* Perform all necessary office and field (offshore barge) based duties.
* Lead a team that focuses on renewable energy and mature assets, with (ABS
Nautical Systems NS5) preventive maintenance program.
* Elaborate, design and review departmental processes.
* Designing, constructing, installing, inspection, maintaining, fabricating,
commissioning of offshore facilities on the barge (ex. Cranes, jacking system,
generators, pumps … etc).
* Design and implement the complete fire fighting system, pumps selection, drawings,
attend the project management meetings, coordination of testing and
commissioning activities.
* Installs, maintains and repairs heating, ventilating, air conditioning, Operates various
measuring, diagnostic and testing instruments.
* Managing deals with other companies for purchases, being technically responsible
for projects and ensuring that projects are delivered on time and to the quality
required.
* Issuing service/working requisitions.
* Preparing MS project plan for new projects.
* Reviewing drawings and specifications relating to the hull, hull outfitting, structures,
and machinery spaces.
* Accommodation facilities of the scope of the marine upgrade contract.
* Ensure that the barge is maintaining as per the classification regulation.
* Update the barge with latest class regulations and certifications.
* Supervise the technical library and documentation of department.
* Assist department for applying policy and achieve its objective.
* Department representative of internal and external audits.
* Providing reverse engineering of machine equipment and pumps.
* Sourcing new vendors (both local and international) for parts in order to lower the
costs of supplies and parts and negotiating.
* Working with local workshops to produce new parts for the existing equipment.
* Design and developing light ERP system (using MS Access) for purchasing and
warehousing.
* Updating inventory-planning parameters, updating the system with any updates in
the planning parameters.
* Plan to purchase the shut down items per year.
* Issuing purchase orders to suppliers.
* Follow up shipping date and documents with the supplier, and also the clearance
and consignment and acquiring QC approval.
* Graduation Project's Grade: Distinction (Emteyaz)