Retail Operations Manager
Samsung electronics
Total years of experience :15 years, 4 Months
Working closely with regional managers and the OEM team to ensure all sales and marketing activities are achieved within the budgets and timeframes.
Building on existing customer relationships and territory growth.
Leading the development of business plans and tactical action plans to maximize business opportunities and achieve sales goals.
Negotiating and communicating in a professional manner to clients and contractors to maintain and develop commercial relationships.
Identifying new product and market opportunities, which will be beneficial to the company and drive the development and promotion of these.
Regular store visits following a structured coverage plan
Support Intel account manager to covering the top channel accounts and top retailers in Saudi Arabia for 30, 60, 90 sellin and sellout forecast
Drive the channel retail strategy and planning, in addition to the execution of effective sales driven campaigns with partners in Saudi Arabia
Drove/revamped the Intel Technology Program across Saudi retail partners, through product training and loyalty programs
Going through marketing campaigns with all Partners & Third parties
Execute Branding and brand visibility inside& outside the retails and channel stores
- Follow-up and maintain customers' image among the promotion teams working on "MSI", "Lenovo" and "Intel LFR & SFR".
- Building new relationship with new clients.
- Follow up the market status and provide the client with the full feedback.
- Manage and handle events and roadshows if needed.
- Manage and resolve staff performance for assigned promotion teams in my areas of focus.
- Generate Customer-Facing sales reports using Microsoft Office.
- Coordinate and maintain communication across internal and external environments using email, fax and phones.
- Knowledge of iREP& ITP process and Intel training sessions.
- Monitor sales performance and analyze positive and negative achievements on monthly / quarterly basis.
1- Providing back end support to the Sales Channel and Operations team.
2- Support Functions in terms of maintaining data.
3- Preparing management information system (MIS) and generating various business reports.
1- Activate and dis activate all the company products.
2- Archiving all contracts.
3- Solve any customers issue.
- To support specific training sessions and the overall training program, by following detailed processes relating to individual courses and for example notifying trainees of dates and timings, and enquiring in respect of special training needs. Providing the sales team with the required information on the fly, based on available database, plus supporting them in filing their activity outcomes at the end of the day.
- To produce and copy training materials for trainers and contribute to the promotion of the annual training program.
1- make reports.
2- archiving.
3- admin.