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Ezzat Tolba, Retail Operations Manager

Ezzat Tolba

Retail Operations Manager·Samsung electronics

Saudi Arabia

Bachelor's degree, Account Dept

Work experience

Total years of experience: 17 years, 4 months

Retail Operations Manager

January 2020 - Present

Samsung electronics

Riyadh, Saudi Arabia

January 2020 - Present

Company industry:
Telecommunications
Job role:
Sales

Retail Channel Sales manager

January 2020 - January 2020

Micro Star International (MSI)

Riyadh, Saudi Arabia

January 2020 - January 2020

 Working closely with regional managers and the OEM team to ensure all sales and marketing activities are achieved within the budgets and timeframes.
 Building on existing customer relationships and territory growth.
 Leading the development of business plans and tactical action plans to maximize business opportunities and achieve sales goals.
 Negotiating and communicating in a professional manner to clients and contractors to maintain and develop commercial relationships.
 Identifying new product and market opportunities, which will be beneficial to the company and drive the development and promotion of these.

Company industry:
IT Services
Job role:
Sales

RETAIL CHANNEL SALES MARKETING SPECIALIST

October 2014 - December 2018

Intel Corporation

Jeddah, Saudi Arabia

October 2014 - December 2018

 Regular store visits following a structured coverage plan
 Support Intel account manager to covering the top channel accounts and top retailers in Saudi Arabia for 30, 60, 90 sellin and sellout forecast
 Drive the channel retail strategy and planning, in addition to the execution of effective sales driven campaigns with partners in Saudi Arabia
 Drove/revamped the Intel Technology Program across Saudi retail partners, through product training and loyalty programs
 Going through marketing campaigns with all Partners & Third parties
 Execute Branding and brand visibility inside& outside the retails and channel stores

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Marketing and PR

Account Manager

January 2012 - September 2014

Rayat Technology

Riyadh, Saudi Arabia

January 2012 - September 2014

- Follow-up and maintain customers' image among the promotion teams working on "MSI", "Lenovo" and "Intel LFR & SFR".
- Building new relationship with new clients.
- Follow up the market status and provide the client with the full feedback.
- Manage and handle events and roadshows if needed.
- Manage and resolve staff performance for assigned promotion teams in my areas of focus.
- Generate Customer-Facing sales reports using Microsoft Office.
- Coordinate and maintain communication across internal and external environments using email, fax and phones.
- Knowledge of iREP& ITP process and Intel training sessions.
- Monitor sales performance and analyze positive and negative achievements on monthly / quarterly basis.

Company industry:
Marketing
Job role:
Marketing and PR

Sales Support, Operation

November 2010 - December 2011

GO Telecom (Etihad Atheeb Telecom)

Riyadh, Saudi Arabia

November 2010 - December 2011

1- Providing back end support to the Sales Channel and Operations team.
2- Support Functions in terms of maintaining data.
3- Preparing management information system (MIS) and generating various business reports.

Company industry:
Telecommunications
Job role:
Support Services

support services, operation

October 2009 - October 2010

Mobily

Riyadh, Saudi Arabia

October 2009 - October 2010

1- Activate and dis activate all the company products.
2- Archiving all contracts.
3- Solve any customers issue.

Company industry:
Telecommunications
Job role:
Support Services

Training Officer

March 2008 - August 2009

Pharaonic Insurance

Cairo, Egypt

March 2008 - August 2009

- To support specific training sessions and the overall training program, by following detailed processes relating to individual courses and for example notifying trainees of dates and timings, and enquiring in respect of special training needs. Providing the sales team with the required information on the fly, based on available database, plus supporting them in filing their activity outcomes at the end of the day.
- To produce and copy training materials for trainers and contribute to the promotion of the annual training program.

Company industry:
Insurance & TPA
Job role:
Human Resources and Recruitment

Clerk, data entry

January 2008 - June 2008

Talaat Moustafa Group (TMG)

Cairo, Egypt

January 2008 - June 2008

1- make reports.
2- archiving.
3- admin.

Company industry:
Construction & Building
Job role:
Administration

Education

Suze Canal University

July 2007

July 2007

Bachelor's degree, Account Dept

Egypt

Skills

Project Management
Expert
Project Management
Expert
Planning
Expert
Planning
Expert
Sales
Expert
Sales
Expert
Marketing
Expert
Marketing
Expert
Administrative Duties
Expert
Administrative Duties
Expert
Microsoft Applications
Expert
Microsoft Applications
Expert
Siebel System
Intermediate
Siebel System
Intermediate
Marketing
Expert
Marketing
Expert
Sales
Expert
Sales
Expert
Negotiation
Expert
Negotiation
Expert
Project Management
Expert
Project Management
Expert
Planning
Expert
Planning
Expert
Administrative Duties
Expert
Administrative Duties
Expert

Languages

Arabic
Expert
English
Expert
French
Beginner

Training and Certifications

Training
Developed Language and Computer Skills andEnhanced Presentation & Project Development Skills
Future Generation Foundation
Sep 2007
I've successfully accomplished the Human Resources, under the auspices of FGF
HCCA Training Academy.
Nov 2007