IT Engineer
National Upstream Solutions
Total des années d'expérience :5 years, 11 Mois
• Deliver exceptional 1st and 2nd line support to a user base of over 70, achieving a 95% satisfaction rate.
• Process streamlining, enhanced system performance, and reduced support requests by 20%.
• Ensured a smooth workflow by facilitating seamless communication with advanced network devices, resulting in 100% operational efficiency.
• Diagnosed equipment failures, minimized downtime by 80%, maintained an organized workspace, and conducted thorough testing for smooth deployment.
• Coordinated 3rd party vendor tasks and relationships.
• Accelerated system performance by 20% via swift fault resolution and optimization.
• Deployed and monitored software updates to ensure 100% up-to-date and fully operational software.
• Adhered to documentation to ensure consistent system performance, resulting in a 99% uptime rate.
• Configured and diagnosed network and data communication to guarantee 100% user connectivity.
• Delivered 1st line customer support with a 95% satisfaction rating.
• Spearheaded the implementation of network upgrades, which Maximized speed and efficiency, and reduced downtime by 20%.
• Installed & preserved network and data communication for 99% user connectivity & smooth workflow.
• Supervised hardware and software upgrades, achieving 100% system functionality and security.
• Simplified technical knowledge, Amplifying user productivity by 30%. Used tools to track support requests, resolving 90% of issues.Decreased downtime by 80% by diagnosing and resolving equipment failures.
• Yielded 95%+ customer satisfaction rate. Reduced response & resolution time by 50%.
• Troubleshoot & resolved software issues, minimizing downtime, and ensuring customer satisfaction.
• Outlined knowledge base & docs, Furthered adoption & retention. Offered personalized customer assistance for successful product/service use.
• Influenced product development by documenting and reporting 50+ issues/vulnerabilities
• Optimized the functionality of computers and printers during the national service period as a computer technician for the infantry brigade 41.
• Provided technical advice and support to officers and individuals.
• Verified compatibility of systems with computers and printers.
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