System Admin
مجموعة الحقباني التجارية | Alhakbani Group
Total des années d'expérience :10 years, 6 Mois
Managing the infrastructure of networks such as routers and Cisco switches, in addition to managing database servers
Rehabilitation of the infrastructure for managing information systems in all company branches
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Developing policies for managing the company's information systems
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Assisted employees with more difficult technical issues requiring a greater level of personalized care and in greater length.
.
Provided complete IT technical support services and assisted management teams to ensure efficient business processes.
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Provided IT support services to the Application Management Group. .
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Established process improvement strategies which drove positive changes and resulted in IT incident remedy rate.
Assisted employees with more difficult technical issues requiring a greater level of personalized
care and in greater length.
Provided complete IT technical support services and assisted management teams to ensure
efficient business processes.
Provided IT support services to the Application Management Group.
Solved 99.2% support tickets without needing to escalate management.
Established process improvement strategies which drove positive changes and resulted in IT
incident remedy rate.