fabina muhammed najeeb

Customer service-Ticketing في Akbar Travels

• الهند
• أشغل هذه الوظيفة منذ يناير 2017

Managing large amounts of incoming calls & outgoing calls.
•Identifying and assessing customers’ needs to achieve satisfaction.
•Provide accurate, valid and complete information to the clients.
•Handle complaints; provide appropriate solutions and alternatives within the time limits.
•Keep records of customer interactions, process customer accounts and file documents.