Operations Manager
The North Life Media
Total des années d'expérience :13 years, 6 Mois
Developed and implemented customer service standards and processes, increased customer satisfaction by 60%.
Lead and manage 50 employees, providing guidance, direction, and support to ensure the team meets its goals
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Introduced new methods, practices, and systems to reduce turnaround time.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Devised processes to boost long-term business success and increase profit levels.
Developed systems and procedures to improve operational quality and team efficiency.
Analyzed and reported on key performance metrics to senior management.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Directed initiatives to improve work environment, company culture or overall business strategy.
Increased profit by streamlining operations.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Reduced operational risks while organizing data to forecast performance trends.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained and guided team members to maintain high productivity and performance metrics.
Developed and maintained relationships with external vendors and suppliers.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Supervised operations staff and kept employees compliant with company policies and procedures.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Managed project plans, tracked progress, and monitored budgets for multiple projects.
• Developed and implemented project plans, timelines, and objectives.
• Utilized project management tools and techniques to ensure projects were completed on schedule and within budget.
• Coordinated with internal stakeholders, vendors, and external partners to ensure project success.
• Maintained strong relationships with stakeholders and team members that enabled successful project delivery.
• Created detailed project documentation and presented project updates to senior management.
• Analyzed project data to identify potential areas of risk and escalated issues to senior management for resolution.
• Developed and maintained project metrics and KPIs to track performance and identify areas for improvement.
• Assisted with onboarding newly hired staff members and coached on task prioritization.
• Photocopied, distributed and emailed documents to project managers.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
Managed three offices located in Australia, France, and Lebanon, overseeing daily operations and ensuring the successful completion of tasks. Demonstrated strong leadership skills and a high level of responsibility in managing a geographically diverse team and ensuring effective communication between team members across different time zones. Successfully implemented strategies to improve overall productivity and efficiency, taking into account the cultural differences and local business practices of each location
• Developed and implemented customer service standards and processes, increased customer satisfaction by 20%.
• Managed a staff of 20 employees, monitored performance, conducted staff training, and provided feedback.
• Developed and implemented merchandising plans to optimize product placement and maximize sales.
• Created and maintained accurate inventory records and timely ordering of new merchandise.
• Established and maintained positive relationships with vendors, suppliers, and other stakeholders.
• Successfully managed operations with annual revenue of $2.5M.
• Cross-trained existing employees to maximize team agility and performance.
• Developing and implementing a training program that improved the skills and performance of team members, resulting.
• Successfully managing a project from start to finish, ensuring that team members were effectively utilized, deadlines were met, and quality standards were maintained.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Launched quality assurance practices for each phase of development.
• Managed and motivated employees to be productive and engaged in work.
• Onboarded new employees with training and new hire documentation.
• Maintained professional, organized, and safe environment for employees and patrons.
• Generated new leads and prospects through cold calling and email campaigns.
• Developed and implemented sales strategies to increase sales and customer base.
• Built and maintained relationships with clients and customers.
• Built and managed accurate sales pipeline to maintain high volume of activity.
• Utilized software to manage sensitive client information and update existing and new client profiles.
Work as sales computer accessories and IT Services, implementing planning for new marketing ideas, making market analysis to the market to see what the need to stay updated. Lead the technician team for repairing laptop, server and network troubleshoot. My greatest achievement was talking a huge project with the internal security forces who am I providing them in full network wired and wireless in their central location, with the full desktops units. Achieve specific target sales, innovate a support the sales team in a way they hit the target sales to.
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