Logistics Coordinator
Fives Services Gulf (Fives Group)
Total years of experience :7 years, 7 Months
Communicated effectively with department members, clients, and suppliers to maintain existing relationships while helping to create and build new client relationships. Maintained good communication with suppliers, freight forwarders, and other group companies in an international environment. Organized the safe and efficient storage and distribution of goods and ensured that orders were fulfilled correctly. Supported the logistics team in attaining turnover targets. Frequent traveling to meet clients and was a supplier representative within GCC. Invoicing to customers and payment monitoring on behalf of accounting. Organized shipments and coordinated drivers, vehicles, loads, and journeys. Negotiated with freight forwarders on fixed-term pricing for long-term validity and agreed-upon contracts. Prepared relevant documents for regulatory bodies.
Appointed by Nabta Advisory CEO as a customer success manager, responsible for coordinating and managing the client services department for GCC clients, mainly Eastern Province, Riyadh, Qatar, and Dubai. Providing technical input to the top management on new sales strategies. Adapted Customer relationship management (CRM) system for customer follow-up and client retainment. cooperated with local and global partners to tailor-make financial products. Liaised with finance analysts to prepare financial market reports for Ultra High Net Worth Individuals (UHNWI).
Managed inbound containers and verified that they contained the right items. Managed inbound containers and verified that they contained the right items. Ensured that the weight of the received shipment coincided with the information received by the shipper. Checked invoices to ensure that service requests were followed and created and maintained liaisons with suppliers and customers to ensure that shipments were received in an organized manner. Maintained communication with warehouse staff to ensure proper working orders. Dealt with shipping lines and clearing agents to ensure that all documentation and mechanics of shipments are sorted out.
Organized office and assisted associates in ways that optimized procedures. Sorted and distributed communications in a timely manner. Created and updated records ensuring accuracy and validity of information. Scheduled and planned meetings and appointments. Monitored the level of supplies and handled shortages. Managed databases and prioritized workloads.
During my summer role as a Client Advisor at Burberry, I forged relationships with both new and loyal clients, ensuring a tailored and exceptional experience while achieving strong commercial outcomes. I reported directly to store management and infused clients with enthusiasm for the brand, fashion, and luxury offerings. As a seasoned expert in client engagement and service, I exhibited extensive expertise in styling and sales. My responsibilities included appointment-based personalized services to foster client relationships, foster loyalty, and drive increased purchases. My primary focus was on acquiring new luxury clients to expand both individual and store client portfolios with a strong commercial orientation.
International Certificate in Logistics and Transport from The Chartered Institute of Logistics & Transport
General Secondary Certificate in Mathematics & Sciences
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