فادي الدرويش

- handling inbound and outbound campaigns

- answering general inquiries regarding programming, EPG, billing and TV guides .

- Working on marketing campaigns to add value and benefit to the customers

-Provide excellent after sales service to the customer

-resolve technical faults regarding IRD and decoders .

- Maintain and update customer details and information.

-Dealing with used car business.
-Handling inbound and outbound calls on daily basis.
-Achieved 85 % to 95 % of the overall target & KPI during the four quarters.
-Arrange meetings with customers for long term agreements .
-expand and discover new market.

- follow up with operators regarding the delivery of the products to the client side .

 providing help and advice to customers using your organisation's products or services;
 communicating courteously with customers by telephone, email, letter and face to face;

 handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
 issuing refunds or compensation to customers;
 keeping accurate records of discussions or correspondence with customers;