Senior Technical Support
T. Gargour & Fils
Total years of experience :13 years, 10 Months
Diagnosis of desktop, application, networking and infrastructure issues.
Troubleshooting PC’s and laptops.
•Network infrastructure management and configuration.
•Installation and maintenance of all systems.
•Building, configuration and troubleshooting of server and desktop hardware & operating systems.
•Providing advice on selection and purchase of IT equipment.
•Maintaining maximum availability of supported services for users.
•Obtaining quotes for supply of goods and services from suppliers.
•Designing, implementing and managing Active Directory.
•Monitoring the progress of third-party maintenance contract suppliers.
•Responsible for disaster recovery, closing security loopholes and access levels.
•Ensure adequate antivirus protection & solutions are maintained and updated.
•Producing documentation on operational, system and user procedures & guidelines.
•Providing 1st/2nd line support to users.
•Installation and support of telecommunication equipment.
•Responsible for maintaining backups.
•Configuration Layer 2 (Switching) and Layer 3 (Routing)
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all the devices to a computer inside BMS room.
•Download all the programs required to control the system.
Monitor and control all quality related activities on HVAC projects.