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Fadi Alzebdeh, System Administration Team Leader / IT Operations Manager & Head of Infrastructure

Fadi Alzebdeh

System Administration Team Leader / IT Operations Manager & Head of Infrastructure·Juma Al Majid Holding Group

United Arab Emirates

Master's degree, computer engineering

Work experience

Total years of experience: 2025 years, 6 months

System Administration Team Leader / IT Operations Manager & Head of Infrastructure

January 2017 - Present

Juma Al Majid Holding Group

United Arab Emirates

January 2017 - Present

• Govern cybersecurity initiatives including DLP, MIP, CASB, MDE, PAM, and WAF

Company industry:
Automotive Dealership & Distributor

System Administrator - Team Leader

January 2002 - Present

Group of Juma Al Majid Establishmen

Dubai, United Arab Emirates

January 2002 - Present

Responsibilities:
•Cloud (Microsoft Azure)
•Virtualization (VMware, HyperV)
•Infrastructure and Data Center (temperature/humidity, UPSs, Servers, blade servers, etc)
•Backup and Restoration (EMC Networker 7.5, 8.1.2.4)
•Monitoring using ManageEngine (OpManager, EventLog Analyzer, Application Manager, Desktop Central)
Carry out maintenance and tuning of large operating systems and that take the form of mainframe, desktop solutions or mid-range systems. Main job is to work in Storage (EMC CX300, EMC CX3f-40, HP EVA5000, EMC VNX5300, EMC Data Domain and all relevant tools), Backup & Restore for the whole group using EMC Networker and Scalar i500, Scalar i50 and Scalar i40 Quantum Tape Libraries for day-to-day backup, weekly, monthly and yearly backup across all type of servers (Oracle RMAN, FS servers, windows servers, Linux servers, virtualized environments, etc).
•Recommend and prepare future plans related to capacity and architecture of the systems platform, and recommending how improvements could be made.
•Follow, support and Install major IT facilities and systems.
•Maintaining and testing all needed backups and confirming tapes availability at any point of time.
•Check systems in order to optimize performance and to initiate recovery action after system failures.
•Implement regular housekeeping procedures, with all related documentation.
•Manage the distribution and retention of data on various storage devices.
•Coordinate system updates and replacement of old versions.
•Maintain data dictionaries.
•Provide day-to-day advice to users on data structures and terminology.
•Provide assistance in testing new equipment and systems, and recommend specifications for proposed solutions.
•Prepare technical reports on the operation of systems.
•Prepare systems cost estimates and cost-benefit analyses.
•Attend help desk calls related to my accounts.

Company industry:
IT Services
Job role:
Information Technology

Senior System Administrator

January 2015 - January 2019

Juma Al Majid Holding Group

United Arab Emirates

January 2015 - January 2019

Company industry:
Automotive Dealership & Distributor
Job role:
Information Technology

System Administrator

January 2012 - January 2015

January 2012 - January 2015

Job role:
Information Technology

System Analyst

January 2006 - January 2012

January 2006 - January 2012

Job role:
Information Technology

Computer Engineer

January 2002 - January 2006

January 2002 - January 2006

Job role:
Information Technology

System Administrator

January 2002 - January 2005

Awafi Foodstuff Industries and FMCG factory of Juma Al Majid group and

January 2002 - January 2005

Job role:
Information Technology

web development manager

January 2001 - January 2002

Cyberfort Middle East L.L.C

January 2001 - January 2002

and participated in several projects:

Job role:
Information Technology

Head of Web Programming Department

January 2001 - January 2002

Cyberfort Middle East L.L.C

January 2001 - January 2002

• Present operational status, risks, and improvement plans to senior stakeholders
Selected Impact

Computer Engineer

January 0001 - January 2001

Al Shoula Computers

Jordan

January 0001 - January 2001

• Hardware assembling and configuration
• Customer support and troubleshooting
• LAN support

Job role:
Information Technology

Linux System Administrator

January 0001 - January 2000

Donetsk State Technical University Main Library

Ukraine

January 0001 - January 2000

Worked as Linux system administrator during the preparation of master degree

Job role:
Information Technology

Education

Donetsk State National University

July 2000

July 2000

Master's degree, computer engineering

Ukraine

Donetsk State Technical University of Ukraine

July 1999

July 1999

Bachelor's degree, engineering

Ukraine

GPA (point): 4 out of 5

GPA (point): 4 out of 5

computer engineering

Pryazovskyi State Technical University

July 1995

July 1995

Diploma, Russian

Ukraine

GPA (point): 5 out of 5

GPA (point): 5 out of 5

High secondary schoolHigh Secondary School

July 1994

July 1994

High school or equivalent, Scientific And Technical Education

Jordan

GPA (percentage): 82.6%

GPA (percentage): 82.6%

certificate, finished

Skills

ITIL

Expert

Data Center

Expert

RedHat

Expert

Storage Devices

Expert

Virtualization

Expert

DOCUMENTATION

Expert

HELP DESK DE APOYO

Expert

HEWLETT PACKARD

Expert

LINUX

Expert

MAINFRAME

Expert

MICROSOFT WINDOWS

Expert

OPERATING SYSTEMS

Expert

ORACLE

Expert

SERVERS

Expert

ManageEngine EventLog Analyzer

Intermediate

Data Center Infrastructure

Intermediate

Microsoft Azure Cloud

Intermediate

ManageEngine OpManager

Intermediate

ManageEngine Service Desk Plus

Intermediate

BACKUP

Expert

ITIL

Expert

Data Center

Expert

RedHat

Expert

Storage Devices

Expert

Virtualization

Expert

BUSINESS CONTINUITY

Intermediate

CLOUD COMPUTING

Intermediate

COST MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

CYBER GOVERNANCE

Intermediate

INFORMATION TECHNOLOGY

Intermediate

INFORMATION TECHNOLOGY OPERATIONS

Intermediate

INFRASTRUCTURE MANAGEMENT

Intermediate

IT INFRASTRUCTURE

Intermediate

OPERATIONS

Intermediate

Languages

Arabic

Expert

English

Expert

Russian

Expert

Ukrainian

Expert

Memberships

Jordanian Engineering Association

Engineer

January 2001

Project Management Institute

Member

September 2020

Training and Certifications

Certifications
Red Hat Linux Administration
CCNA (Cisco)
Commvault Certified Training
Azure AI Fundamentals (AI-900)
Azure Fundamentals (AZ-900)
Microsoft Azure Architect (AZ-300 / AZ-303 – Training)
PMP Extended to 2027
PMP Exam Prep (35 PDUs – PMI)
&
Project Management Professional
Oct 2021
ITIL Intermediate CSI
Jun 2018
ITIL v3 Foundation
May 2011

Hobbies and interests

Reading