Fadi Haddad

• Created safe work environment by complying with safety, health and security requirements.
• Leveraged statistical analysis to improve awareness, change behavior and drive continuous improvement in programs and processes.
• Supported interaction with local emergency response agencies and responders to coordinate work site security requirements.
• Monitored workplace activities to determine compliance with safety regulations and standards.
• Educated employees on hazardous waste management, emergency response and safe work practices.
• Conducted safety audits and inspections to identify workplace hazards and deficiencies.
• Investigated incidents, determining root causes and implementing corrective actions.
• Identified issues, analyzed information and provided solutions to problems.
• Initiated investigations into security breach events, analyzing findings to determine cause and develop preventive solutions.
• Supervised and provided day-to-day support to security staff, issuing guidance on management of security situations as they arose.

• Conducted weekly inspections of facility grounds, external structure, systems, and equipment.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
• Maintained inventory and ordered supplies to keep facility resources readily available.
• Tracked and documented operational and financial records to perform analysis of performance and costs.
• Trained and guided team members to maintain high productivity and performance metrics.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Reported issues to higher management with great detail.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Introduced new methods, practices, and systems to reduce turnaround time.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

Projects
- Promenade Mall & Tower
- Jahra Mall
- Dhaman Clinics

• Created management reports outlining important facility statistics.
• Accounted for building usage and organizational needs when planning maintenance activities.
• Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
• Controlled expenses to meet budget requirements.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Performed start-up functions on systems based on project plans, specifications and contract documents.
• Supervised staff of 150 in day-to-day activities.
• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
• Interviewed, hired and trained qualified maintenance employees.
• Led corporate initiatives such as developing and implementing Sales and Marketing Training program.
• Responded to building emergencies and managed repairs.
• Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
• Managed security and access control by overseeing surveillance camera, alarm and card access systems for facility safety and security.

• Addressed and resolved customer complaints and issues to improve satisfaction.
• Exceeded annual revenue goals by 15% through improving client relationships and education.
• Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
• Assessed client needs and developed plans to adequately address current and future objectives.
• Developed summaries to assess each client's participation level and determine targets for follow-up plans.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.