Technical Support & Projects Lead
selevision
Total des années d'expérience :10 years, 7 Mois
• DVB analyst
• IPTV / OTT analyst
• Platforms installation and troubleshooting
• Satellite broadcasting
• Meeting with clients to understand business needs and provide solutions from the variety of Selevision products and services.
• Design tailor-made solutions based on the customers’ needs.
• Meeting with Develops Team to explain and explore the technical features of solutions and server capabilities.
• Providing custom integration, implementation and support on Selevision products and services involving software, at the customer site, including pre-site inspection, initial installation, implementation, customization, integration and outline orientation for the customer.
• Assisting Customer Service in product implementation services.
• Acting as a focal contact point for clients.
• Working closely with Selevision Sales, Customer Service, and Technical Support and the customer to ensure a smooth implementation and transition from start-up to integration/production mode.
• Train customer personnel when needed.
• Keeping Management informed of activities, alerting of any issues promptly.
• Providing updates to Selevision case tracking system and or other technical applications for Software implementation and Problem Reporting/Resolution.
• Completing end-of-project reports.
Main responsibilities of the Service Management Analyst role included providing first level support through taking calls and handling service request in line with Service Desk objectives.
Lana Bsharat's Agency Aug 2013
• Ushering
Attention Field Marketing Solutions July 2013
Promoter
• Promoted products for various companies.
• Introduced new products to different cities in Jordan.
• Worked on marketing plans to introduce the products to customers.
Princess Summaya University for Technology Aug 2013 Degree: B.S. Management Information Systems
Islamic Education College June 2009 Degree: Tawjihi - IT Stream