Operations Supervisor
Maliks
مجموع سنوات الخبرة :15 years, 9 أشهر
Work with managers and other staff members to ensure that administrative tasks are completed and
that the business functions efficiently.
Provide customer support, and complete paperwork
Acting as second-in-command to the manager, and taking care of all duties in their absence.
Promptly answering the questions of staff and other stakeholders.
Preparing and filing forms and other documents.
Working on Target.
( Sales & After Sales Software Department )
* Quality Control (Testing Coordinator for Accounting & Inventory versions)
* Business Consultant
* Customer Service
* Software Sales & Support Member
* Software Maintenance Contracts Coordinator till Feb.2013
( Sales & After Sales Software Department )
Analyst & consultant coordinator
o Application analysis & time management
o Bussiness consultant
o Project manager
o Tasks documentaion & ranking
o Responsible for developers workflow
o Consultant in database structure
Quality control inspector coordinator “Software Quality Assurance”
Overall responsibility for QA in the Quality Assurance Department. Responsibilities include direct management
for testing software/system enhancements.
Duties & Responsibilities:
(Testing supervisor for Accounting, Inventory, special tools & Integration Projects)
o System testing for fixes and enhancements.
o Interfacing with business areas and IT Directors to ensure development of test plans and test data
created by the team are accurate and sufficient.
o Maintaining and enhancing both business and technical knowledge for the entire team.
o Reviewing all new software releases and endorsing the best new industry standards and practices.
o Formulating and implementing the company QA policy and procedures.
o Working with IT development in order to ensure that any changes to systems execute accurately and do
not adversely impact existing production processing.
o Scheduling team assignments in accordance with project priorities to ensure expected timelines are
met.
o Monitoring the team's performance for compliance with the IT System's Development Methodology and
identify process improvements where applicable.
o Publishing periodic QA management reports.
o Reporting to GM: Weekly meetings, Timesheet, etc.
o Responsible for issuing new versions and releasing official one.
o Knowledge & Skill :
QA management experience in a ERP environment
A strong sense of organization and leadership capabilities
Programmer Advisor
Issuing bugs and tasks specifications
Workflow traker
Knowledge in Delphi programming system
Knowledge in Pascal Language
Paradox Database
SQL & MySql Database
Android
Customer Service & Support Member
o Solving data problems & fixing version bugs
o Call center operator
o Problems reporting and follow up from colleagues
Software Sales
o Selling new customizable and already exist software projects & hardware stuff requested
Software Maintenance Contracts Coordinator till Feb.2013
o Creating special maintenance contract files to be followed up
o Calling clients to be notified in case maintenace contract not renewed
o Advicer for new features
o Giving new contracts
o Sending invoice request to accounting after confirmation
Accounting, sales, marketing, & commercial and public relations...