Fadi Magdi

listening to customer requirements and presenting appropriately to make a sale
maintaining and developing relationships with existing customers in person and via telephone calls and emails;
cold calling to arrange meetings with potential customers to prospect for new business;
responding to incoming email and phone enquiries;
acting as a contact between a company and its existing and potential markets;
negotiating the terms of an agreement and closing sales;
gathering market and customer information;
representing their company at trade exhibitions, events and demonstrations;
negotiating on price, costs, delivery and specifications with buyers and managers;
challenging any objections with a view to getting the customer to buy;
advising on forthcoming product developments and discussing special promotions;
creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
liaising with suppliers to check the progress of existing orders;
checking the quantities of goods on display and in stock;
recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
reviewing your own sales performance, aiming to meet or exceed targets;
gaining a clear understanding of customers' businesses and requirements;
making accurate, rapid cost calculations and providing customers with quotations;
feeding future buying trends back to employers;
attending team meetings and sharing best practice with colleagues.

• Greet customers as they enter the store and determine their needs and wants
• Answer telephone calls, convey messages, and reply e-mails
• Respond to product and company related questions
• Direct and accompany customers to the appropriate shelf
• Provide information regarding products or services offered by company
• Demonstrate product functionality and provide warrantee information
• Assist customers in selecting products
• Provide information regarding product features and prices
• Provide customers with information regarding discounted or promotional products
• Offer discounts where applicable
• Ensure that customers are walked through the payment procedure in a professional manner
• Assist in packing purchases and ensuring that they are delivered in a time-efficient manner
• Provide after sales services by enquiring about product functionality
• Assist in replacing, exchanging or returning products
• Generate leads and follow up in order to generate more business
• Assist in managing and rotating store displays
• Represent employer in trade shows
• Phone contact to follow-up and augment the sales
• Process sales reports and related records
• Data entry of sold items C