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FADI RIMAWI, Principle Administrative Officer

FADI RIMAWI

Principle Administrative Officer·Dubai Health Authority - Foreign Relations Dept.

Jordan

Bachelor's degree, Physics

Work experience

Total years of experience: 16 years, 10 months

Principle Administrative Officer

May 2021 - December 2021

Dubai Health Authority - Foreign Relations Dept.

Dubai, United Arab Emirates

May 2021 - December 2021

 Performance Excellence Team Leader:‎
‎ Supervising 7-Star rating program for overseas offices.‎
‎ Prepare & manage Department plans and strategies.‎
‎ Manage Department Partnerships.‎
‎ Business processes & policies improvement.‎
‎ Manage Department KPIs.‎
‎ Member of developing overseas treatment new e-‎system.‎
‎ Prepare & manage overseas treatment guidelines.‎
‎ Ensure performance excellence. ‎
‎ Manage customer survey & data analysis.‎
‎ Manage Department reports & statistics.‎
‎ ‎

 Visiting Doctors Program Leader:‎
Manage visiting doctors program.‎
Prepare reports and recommend improvement actions.‎
Company industry:
Other Healthcare Services
Job role:
Consulting

Commercial Manager

October 2013 - April 2015

Rayan Al Darwish Travel & Tourism

October 2013 - April 2015

Responsibilities:
- Managed sales of various travel products and ensured achievement of all company targets.
- Ensured optimal customer services to all clients and maintained premium quality of products.
- Identified new corporate accounts and maintained effective relationships.
- Maintained good relationships with clients and managed all communication.
- Monitored competitor products and prepared strategies accordingly.
- Market & sell travel arrangements including cruises, tours & packages while focusing on the detailed needs of each client.
- Utilize preferred vendors and focus on selected departures to increase sales and maximize profit.
- Keep up to date on all travel policies and procedures.
Company industry:
Hospitality & Accomodation
Job role:
Management

Administration Manager

November 2011 - October 2013

Al Darwish United

Doha, Qatar

November 2011 - October 2013

Briefly: Handling all Admin and HR duties in the head office, in addition to managing the Chairman's office.
Company industry:
Civil Engineering
Job role:
Administration

Administrative Officer

November 2008 - November 2011

Dubai Health Authority - DHA

Dubai, United Arab Emirates

November 2008 - November 2011

Responsibilities:
- Travel Management:
Negotiate with the airlines, travel agencies & hotel to set corporate
deals and agreements.
Monitor the airlines & hotels’ rates fluctuations & promotions.
Follow up the critical medical cases with the travel agency.

- Quality Representative:
Prepare & follow DGEP & ISO requirements.

- Improvement & Following Team Leader:
Prepare and follow staff IPP.
Assisting office director with the evaluation.
Prepare an induction presentation for new joiners.
Prepare the office periodical reports & surveys.
Coordinate with high profile visiting doctors.
Company industry:
Other Healthcare Services
Job role:
Administration

Administrative Officer

December 2006 - November 2008

Dubai Health Authority - DHA

Dubai, United Arab Emirates

December 2006 - November 2008

Responsibilities:
- Checking all bookings done by the travel agent to guarantee getting the best rates.
- Following all visiting doctors' bookings with the involved sections, and coordinating with the travel agent to provide the best service for the department guests.
- Continuous update with airlines and hotels to compare the rates and services with business size in between.
- Handling highly profiled delegations from the management and the dep. Guests to assure providing the best arrangements.
- Following urgent and critical medical cases for overseas treatment.
Company industry:
Other Healthcare Services
Job role:
Administration

Res/Sales Supervisor

October 2004 - November 2006

dnata

Dubai, United Arab Emirates

October 2004 - November 2006

Reporting directly to Sales Manager Gov. implants, responsible for the sales and operation of the branch, ensuring that sales targets are met.

- Establish and implement monitoring system and quality checks, to limit mistakes and ensure company standards are met.
- Arrange special travel packages for senior Dep. Of Health management as well as handle group travels and special travel requirements.
- Established a strong working relationship with Dep. Of health staff and management, creating a positive and healthy working relationship.
- Conduct post-service follow up, and gather feedback on customer’s trips.
- Handle customer complaints and implement service recovery procedures.
Company industry:
Hospitality & Accomodation
Job role:
Sales

Travel Consultant

August 2001 - October 2004

dnata

Dubai, United Arab Emirates

August 2001 - October 2004

- Responsibilities Include:
- Ticketing & Reservations Requirements.
- Giving fare quotes to passengers as well as attending phone calls.
- Affording suggestions & recommendations to passengers and assisting them in planning their holidays.
- Attending passengers across the counter.
Company industry:
Hospitality & Accomodation
Job role:
Sales

Instructor

March 1999 - July 2001

Discovery Centre

Sharjah, United Arab Emirates

March 1999 - July 2001

- Responsibilities include:
- Preparing and Presenting science programs.
- Hosting in the Exhibition Hall.
- Promotions activities (flyers, brochures, etc...).
- Member of the Centre’s web site design group.
- Presenting the Centre in the AUS Global Day.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

University Of Jordan

June 1998

June 1998

Bachelor's degree, Physics

Jordan

Skills

KPI
Expert
KPI
Expert
Balanced Scorecard
Expert
Balanced Scorecard
Expert
Action Plans
Expert
Action Plans
Expert
visiting doctors
Expert
visiting doctors
Expert
Business Process
Expert
Business Process
Expert
Initiative & Problem-solving skills
Expert
Initiative & Problem-solving skills
Expert
Accurate & Attention to details
Expert
Accurate & Attention to details
Expert
Excellent organizational skills
Expert
Excellent organizational skills
Expert
Operation Management
Expert
Operation Management
Expert
data analysis
Intermediate
data analysis
Intermediate
project managment
Intermediate
project managment
Intermediate
Partnerships management
Intermediate
Partnerships management
Intermediate
KPI Management
Expert
KPI Management
Expert
BPM
Expert
BPM
Expert
Balanced Scorecard
Expert
Balanced Scorecard
Expert
Action Plans
Expert
Action Plans
Expert
Partnership Programs
Expert
Partnership Programs
Expert
visiting doctors
Expert
visiting doctors
Expert
Business Process
Expert
Business Process
Expert

Languages

Arabic
Expert
English
Expert
French
Intermediate

Training and Certifications

Training
ISO 23301:2019 implementation and Internal Auditing
Lloyd's Register
Dec 2020
Show credentials
Lean Six Sigma
Dubai Health Authority
Jul 2020
Corporate Performance Management
Dubai Health Authority
Aug 2020
Business Process Modelling with ARIS
Dubai Health Authority
Dec 2015
Innovation & Future Foresight
DGEP
Dec 2016
Project Management Professional
Sites Power
Nov 2018
 Shaping the Future – Tools for Developing Strategic Foresight
Emirates Institute for Banking & Financial Studies
Apr 2018
Balance Score Cards
Knowledge Traiting and Consultancy
Jun 2011
Excellence in Customers Service
Dubai Health Authority
Jan 2009
Standard & Advanced Fares & Ticketing
Emirates Training Colllege
Feb 2002
Personality Building & Leadership skills
ManaratEducational Consultancy
Nov 2011
Effective Communication Skills
Dubai Health Authority
Sep 2007
Negotiation Skills
Dubai Health Authority
Feb 2011
Assertiveness Workshop
Emirates Aviation Colllege
Oct 2004
British Airways Silver Award (Sales Excellence)
British Airways
Jun 2005
Hotel Sales Specialist by Marriott
Marriott
Jul 2006
Human Relations in Practice
Emirates Aviation Colllege
Oct 2003
ISO 9001/2008 Applications
Dubai Health Authority
Apr 2009
Mabrouk Bronze Award (Sales Increment By 15%)
The Emirates Group
Mar 2003
Internal Audit
Dubai Health Authority
Sep 2011