Group Life & Medical Manager
Al Nisr Al Arabi Insurance Company
مجموع سنوات الخبرة :26 years, 5 أشهر
Major Responsibilities:
- Supervision of the Group Life & Medical department: all aspects of the work, general behavior and adherence to Company policies and procedures.
- Supervising and being responsible for all aspects of the development of the Business of the Group Life & Medical department.
- Supervising and directing operations and back office administration of the Group Life & Medical department, including IMS functions.
- The delegation of authorities to capable and responsible employees in order to achieve the objectives of the department.
- To effectively monitor the business of the Group Life & Medical department and to take early corrective measures to avoid any loss of opportunity for the company.
- To conduct planning exercises for the manpower and the business of the department in order to ensure the smooth and efficient operation of the department.
- To conduct necessary reporting to the General Manager or BOD as the need may be.
Job Functions:
1. Conduct profitability and statistical analysis of the products and portfolios of the department and to take any necessary action to maximize the profit and sales opportunities for the company.
1. Grow the sales of the department in a profitable manner and according to the strategy of the company.
2. Develop good relationships with existing & potential clients through continuous field visits and other PR tools.
3. Develop good relations with the approved brokers, agents and direct sales force in order to enhance the Business of the departments.
4. Direct and supervise the underwriting and pricing practices of the department.
5. Supervise the Customer Relationship Managers in order maximize the business opportunities for the company.
6. Handle all aspects of the non-medical claims of the department.
7. Cooperate with the Re-insurance department for facultative and treaty matters, and to coordinate facultative placements when necessary in cooperation with the reinsurance department.
8. Supervise the follow up of outstanding premiums of the department and to cooperate with the Collection & Finance department to ensure efficient and timely collection of premiums.
9. Help the company maintain good relations with reinsurance brokers, reinsurance companies and other local insurance companies to ensure smooth placement of business.
10. Assist the GM and BoD in preparing, delivering and monitoring the strategic plan of the company.
11. Assist the Finance Manager in the preparation of the company's financial statements, including the IC reports and claims bordereaux.
June 1999- Present:
Concurrently working as Lecturer:
Key Responsibilities:
• Delivered lectures to students relating to insurance, accounting and statistics in accordance with Institute requirements and applied multiple teaching techniques to best achieve course objectives.
• Ensured a highly conducive atmosphere for learning through encouragement of healthy competition.
• Submitted the syllabus to be covered for review, adjusted class lessons and curriculum to meet the needs of individual students.
Key Responsibilities:
• Developing new insurance business and servicing existing clients by determining their insurance needs, delivering timely service, advice and professional counsel to the customers.
• Maintaining a quality assurance program to support total performance management initiative and consistent delivery of quality service.
• Customizing packages in view of client requirements, associating business risks and long term prospects. Preparing presentations for target clients, responding to queries, liaising with customer representatives to close deals and promote sales.
• Recommending development of new procedures, responding to policy changes affecting claim payments and managing customers insurance portfolio and the renewal of policies.
• Ensuring compliance with corporate requirements and lead on commercial negotiations, which deliver both short and long term business benefits.
• Evaluating, negotiating and resolving claim through settlement, ensuring claims received are handling within prescribed turnaround time.
• Providing guidance to claim representatives with claims that are more complicating, exploring all available options to settle claims with time frames.
• Keeping abreast of all pertinent legislation, rules and regulations in areas of insurance to ensure smooth execution of all day to day activities of the organization.
• Building and improving risk aware culture for the client.
• Involved in developing and improving the works environment.
• Participating in setting policy and strategy for risk management which identify, assess, measure, monitor, control and mitigate risks for the whole company and for business units.
February 2012- October 2012, Arab German Insurance Company, Jordan:
Free Lancer:
Key Responsibilities:
• Instrumental in setting the alternatives for solving the major problems of the company, actively participated in the executive committee in setting strategically decisions of the organization.
• Managed the medical department in the insurance company including both underwriting and claims and set procedure manuals for medical department in line with company standards.
• Researched primary thrust areas of business through market surveys and analysis. Designed/ implemented strategic marketing and business development measures to optimize sales, volume distribution and customer service.
•Analyzed/ proposed new business ideas to the management team to tap opportunities and delivered after sales services to foster long-term business relationships with clients.
• Acted as the single point contact between third party suppliers, sales agents and brokers managed the performance of all resources to attain assigned revenue goals.
•Establishing policies, practices and other control mechanisms to manage risks.
•Restructuring the main departments in the company.
February 2010- August 2010, Arab Assurers Insurance Company, Jordan:
Board Member
Highlight:
• Appointed as a board member by the insurance commission for a short period to facilitate the management in conducting various related activities
Key Responsibilities:
• Examined external emerging developments and evangelized new technologies, standards and methodologies that will have a positive impact on the company's bottom-line and quality of service.
• Streamlined the preparation of monthly, quarterly and annual financial statements that summarize and forecast the organization's financial position.
• Ensured procedural adherence, resolved unexpected business difficulties provided appropriate solutions for smooth functioning of day-to-day activities.
Key Responsibilities:
• Managed overall exposure/concentration of risk, to ensure an adequate return in relation to the risks taken and the developmental objectives of bank operations.
• Performed credit risk reviews to determine effectiveness of credit management process and portfolio quality in compliance with established accounting standards, procedures/ internal controls and applicable laws and regulations.
• Drafted overall portfolio analysis of the bank, thus verifying accuracy of credit risk rating of the credit portfolio and credit hubs in terms of various techniques specified by the bank.
• Analyzed credit policy feasibility in view of revenue generated and profits. Incremented, decremented or terminated credit limits post disbursement in view of credit history.
• Evaluated strengths, weaknesses, opportunities and threats and implemented short/long term counter measures to neutralize competitor strategies.
• Developed/ monitored credit policy, procedures and practices which strategically support the organizations overall business plan and goals and recommended the amount of economic capital essential for the bank by means of Basel II accord.
Key Responsibilities:
• Formulated and implemented strategic business plan to advance the company mission/objectives and promote aggressive revenue, profitability and growth.
• Determined strategic objectives/sales targets based on demand forecasts motivated and encouraged sales team to achieve the targets in alignment with company regulatory and compliance initiatives.
• Maintained long term relationships with key customers, cultivated cordial relations with key suppliers, established credibility through fair dealings, thus wining new contacts.
• Ensured implementation of new company structure including hierarchy, job descriptions and new underwriting policies and procedures for each department.
• Solved and revised the issues raised in reinsurance contracts, reviewed underwriting aspects which are above the department managers authorities.
• Drafted necessary reports including life and non-life business aspect and submitted the same to the general manager and recommending processes to improve quality and efficiency of the work.
• Kept close tabs on market dynamics and competitor activities, performed feasibility studies and recommended improvements to the higher management on increased revenue growth.
Participating in the followings:
• Setting and implementing the core technical and financial regulations for insurance sector in Jordan such as Solvency Margin (Risk Based Capital), Technical Provisions, Financial Reporting Forms, Accounting Policies, and Reinsurance.
• Working on implementing the Investment regulation for insurance companies, setting the In-reg system (financial filling system for the insurance companies), reforming the TPL for motor insurance in Jordan, and finally setting an internal rating system for insurance companies in Jordan according to their risks (Supervisory Ladder).
Other Responsibilities :
• Performing quick and detailed on-site inspection on insurance companies.
• The implementation of the supervisory regime and the monitoring of the financial affairs for insurance companies.
• Assessing the financial solvency of authorized insurers operating in the market
• The detection of solvency problems, and set the solution.
• Analyzing the financial returns of companies .
• Assessing the investment function and the stability of insurance company assets .
• Preparing detailed and concise reports on the financial affairs of authorized companies in both English & Arabic .
• Evaluating re-insurance arrangements .
• Liaising with insurance company management and auditors on financial matters .
• Gathering information & data on the sector as a whole .
• Monitoring compliance with legislation
Credit Officer and Risk
• Passed 7subjects out of 9
• Passed with distinction
• Passed with distinction
Training Courses and Certifications: • 2004: Intermediate Diploma in Insurance, BIBF, Bahrain • Professional Diploma, Financial Management • Professional Diploma, Information Systems • 1st MENA CEO Insurance Summit, Amman, Jordan • Practical Issues in Risk Management, Amman, Jordan • 1st International Insurance Supervision Seminar on Core Supervisory Issues FSI, Switzerland • Insurance Company Credit Risk Analysis, S&P's, Bahrain • Reinsurance Arrangements, Arab Re, Lebanon • Insurance Regulations and Supervision, Canada, Office of the Superintendent of Financial Institutions • Insurance Core Principles, International Association of Insurance Supervisors IAIS, Austria • Modern Techniques of Bank Credit Analysis and Management, Arab Academy for Banking and Financial Sciences, AABFS • Computer Based Investment Portfolio Management, AABFS • Use of New Financial Instruments in Portfolio Management, AABFS • Financial Management with The Use of Computers, AABFS • Financial Small Business and Small Industries, AABFS • Computer-Based Planning and Evaluation of Bank Efficiency, AABFS • Financial Analysis of Bank Customer, Emphasis on Companies, AABFS • Management of Consumer and Personal Loans, AABFS • Participated in few conferences including IAIS 11th and the 1st Takaful Conference (Presentation on the Asset Liability Management in Insurance Companies) • Designing an Internet Information Service/HTML, Comcent • Computer-Based Statistical Analysis of Financial Data/SPSS, AABFS • Laboratory Application for The Discovery of The Document Forgery, AABFS • Financial Accounting/Practical Course, Sallam Institute