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Fadoua Mehbi

F. Office Manager & Executive Assistant

Location:
United Arab Emirates - Dubai
Education:
Diploma, 4th year of university Hassan 2 of economic and legal sciences
Experience:
10 years, 10 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  10 Years, 10 Months   

September 2016 To March 2018

F. Office Manager & Executive Assistant

at Schon Properties
Location : United Arab Emirates - Dubai
 Proven working experience as Office Manager
 Proven knowledge of auditing standards and procedures, laws, rules and regulations
 Training and developing staff to provide the department with an appropriate skilled
 Revising all the payments, income, cheques, petty cash & contracts or agreements daily
 Organizing mid and yearly board Meetings.
 Office Operation Management Prepare and present reports that reflect results and document process
 Reporting directly to President and BOD.
 Act as an objective source of independent advice to ensure validity, legality and goal achievement
 Identify loopholes and recommend risk aversion measures and cost savings
 Maintain open communication with management and Senior Management.
 In charge of the front office team.
 Appraisals and performance management of the team including monthly meetings.
 Managing operation timings to ensure adequate cover at all sites at all times to ensure the provision of a consistent service.
 Giving appropriate feedback and set achievable objectives prior to giving annual review for team members.
 Leading monitoring motivating and inspiring the team providing guidance and support.
 Review of existing standers and procedures while implementing new best practices.
 Resolve problems & making decisions.
 Office and documents organization.
 Generate reports for Board members.
 Submit Summaries and monthly reports.
 Working on CRM system.
 Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards.
August 2012 To September 2016

Admin & Customer Service Supervisor

at Emirates Vacation Club
Location : United Arab Emirates - Dubai
 In charge of customer service, collection and admin departments.
 Handling a great team towards high management assigned targets.
 Providing exceptional high level of services.
 Handling Cheques, Credit card & petty cash.
 Develop understanding customer service approach.
 Generate reports for management CFO, GM & CEO.
 Resolving problems and taking decisions.
 Training and coaching standard operation procedures to identify loopholes and recommend aversion measures and cost saving.
 Formulate collection strategies and analyze Internal control & Identify financial risk areas.
 Summaries and closing reports.
 Admin sheets & client database.
 Joined the company as Dynamic a versatile sales executive in time share industry.
 Solid and professional with solid track of record of exceeding sales targets.
 Working on tourism systems.
August 2007 To April 2012

Cabin Crew

at Etihad Airways
Location : United Arab Emirates - Abu Dhabi
 Delivering a 5 stars service standard for one of the leading aviation companies in the UAE and the world.
 Involved in the strategic market planning.
 Participating in Promotional events.
 in charge of the sales team on board.
 Organizing and merchandising operations.
 Promoting major events like promoting new store openings or product launches or destinations.
 Having the responsibility of delivering a luxurious service on board.
 Traveling the world by dealing with the guest’s needs and complaints.
 Submitting technical & medical reports.
 Flight dispatch in cooperation with ground staff.
 Supervise personnel and develops sales and sales support staff
 Reviews progress of sales roles throughout the company
 Develops specific plans and suggestions to ensure revenue growth in all company’s products.
 Holds regular meeting with sales staff.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
July 2007

Diploma, 4th year of university Hassan 2 of economic and legal sciences

at University of Hassan 2 of Economy and Business Management
Location : Morocco - Mohammedia
from oct 2003 to July 2007
July 2007

Diploma, Tourism & Flight Attended

at IFMAT -CFPNC
Location : Morocco - Casablanca
July 2003

High school or equivalent, Science

at Ibn Yeasin High School
Location : Morocco - Mohammedia

Specialties & Skills

Real Estate

Public Relations

Secretarial

Leader ship skills.

Adaptability and flexibility

Fast learner and ability to work under pressure.

Excellent skills of customer service and public relations.

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Arabic

Expert

English

Expert

French

Expert

Training and Certifications

flight attendant training and tourism costumer service management ( Training )

CFPNC-IFMAT Institute of tourism and flight attendant training
December 2006

Third year of high school ( Training )

Ibn Yassin High School
September 1999

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