IT System Officer
NAOS Marketing
Total years of experience :12 years, 11 Months
•Handling software and hardware troubleshooting and solving network problems.
•support employees via remote connection or over the Internet
•Diagnosing and solving hardware/software faults
•Installing and configuring computer systems & Application
•Troubleshooting system and network problems.
•Provide Customer Support via Telephone and including a visit in Emergency Cases.
worked as a customer service representative in the enterprise call center (250) and used to handle high value customers and contact persons
I also had training courses in A+ and N+ which are computer maintenance and networking and also I had an MCSE (Microsoft Certified System Engineering) course and I got an MCP.