Assistant Store Manager
M.H alshaya
مجموع سنوات الخبرة :9 years, 11 أشهر
Responsible for ensuring that the store is fully operational for the start of the business day and securing the store at the end of the day
Setting individual team member targets which align to store targets
Continually seeking ways of increasing customer loyalty, retention, satisfaction, spends
Using information technology to record sales figures
Delivering daily team briefings
Monitoring competitor activity and local trading patterns
Delegating tasks effectively and appropriately to create self-managing teams
Providing staff with clear direction about their responsibilities and objective
Implementing and maintaining controls to ensure effective cost management of the store
Implementing company procedures and plans
- M.H.Alshaya-Retail-Fashion-Kuwait(American Eagle)
-Implement the store standard and display the newness
-Suggest and implement the best Commercial decisions.
-Ensuring effective visual merchandising is applied throughout the store.
-Request and follow up for the missing stocks.
-Making sure the store opening as new store daily.
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KEY COMPETENCIES AND SKILLS
Retail
- Quickly responding to customer complaints, requests and comments
- Developing customer service procedures, policies &standards.
- Driving operational, visual and customer service standardsin store.
- commercial &Business awareness.
- Able to come up with new ideas.
-comprehensive knowledge of all relevant health and safety issues.
Managerial
-personally, ambitious and achievement focused
-putting customers at the heart of all decisions.
-Managing stressful situations.
-Able to tactfully deal with difficult customers.