Fady Ibrahim

• Conducted extensive data cleaning and restructuring of the company’s client database, processing and
standardizing 3, 000+ client records, resolving inconsistencies, and removing duplicates to ensure high data quality
• Designed and built interactive Power BI dashboards to visualize client data, enabling management to easily track
key metrics and identify business trends
• Transformed raw, unstructured client records into a clean, organized dataset, establishing a reliable foundation for
accurate reporting and operational analysis

• Provided high-tier technical support via chat and email, maintaining a 95%+ Customer Satisfaction (CSAT)
score
• Utilized CRM systems to track user journeys, ensuring 100% of tickets were resolved within established SLAs
(Service Level Agreements)
• Collaborated with technical teams to report recurring bugs, reducing repeat support inquiries
• Maintained a professional, empathetic tone during high-pressure situations to ensure long-term user retention

• Managed end-to-end sales cycles, including lead qualification, negotiation, and closing
• Developed a deep understanding of customer pain points to pitch tailored solutions, increasing upsell opportunities
• Optimized inventory management processes, ensuring real-time accuracy for international customers