Sales Manager
Sheraton Kuwait & Four Points by Sheraton Kuwait
Total years of experience :19 years, 8 Months
Designation Chronology:
• Assistant Reception Manager (October 2013 - November 2014)
• Front Office Supervisor (February 2011 - October 2013)
• Guest Service Agent Shift Leader (October 2009 - February 2011)
• Guest Service Agent (April 2008 - October 2009)
Achievements:
• Consistently achieved goals and targets set up by the company. Set proven performance records throughout 7+ years’ career with Sheraton, Kuwait. Executed plans and projects defined by management within time and budget meeting all project deliverables.
• Hard work and efforts put in were highly appreciated by the management by way of continuous promotions from Guest Service Agent in 2008, to the present position of Sales Executive.
Key Responsibilities:
• Performing entire gamut of front-office functions like guest accommodation, maintaining guest relations, discharging guest transactions, key control and other security measures, receiving calls and messages, maintaining data-base.
• Keeping records of room availability and accounts, operating computer system, including bills and payments, confirming room and restaurant reservations, arranging transport, resolving complaints consistent with company policies.
• Coordinating and cooperating with all other departments to ensure maintenance of high quality guest relations which upholds the company brand image and reputation.
• Communicate with prospective guests and clients with persuasive marketing efforts through mails, social media, hotel website and on-line booking sites, provide bulk bookings and services for organizations that travel frequently.
• Possessing excellent inter-personal communication & customer services skills, maintaining professional appearance and well-mannered conduct at all times.
Key Responsibilities:
• Provided efficient services to guests checking-in and out, verified reservations, directed guests to their assigned rooms, and ensured that amenities (TV, Wi-fi, Phone etc.) were fully functional and services rendered were customized to their requirements.
• Ascertained payments and billing information, forwarded guest bills and collected payments, resolved cash collection issues with management.
• Coordinated with house-keeping, bell service staff and management, made and answered calls for room meal service, restaurant or entertainment reservations.
• Provided information about locale, arranged ground transport and tour guides, made reservations at sight- seeing and took every care to provide a comfortable and memorable stay for the guests.
• Maintained computer data base, did book- keeping, looked after cash drawer, bank deposits, calculated guest bills and collection of payments for onward submission to management.
• Provided high quality guest relations, resolved guest complaints amicably, consistent with company policy,
• Adhered to all safety procedures, maintained safety tools and gadgets like fire extinguishers, communicating with the equipment suppliers regularly.
Key Responsibilities:
• Checked guest’s reservation status, assigned rooms on arrival, used room-status tracking if necessary, accommodated special requests whenever possible; made block-bookings.
• Used suggestive selling techniques for booking special rooms to tourist groups, promoted other services of the hotel whenever possible.
• Coordinated room-status updates with house-keeping department by timely notification of check-outs, late check-outs or early check-ins, special room requests, or same day check-outs.
• Performed cashier related functions like keeping records of guest accounts, collections and pay-outs, if any, requirements of foreign exchange currency, maintained contacts with the bankers.
• Carried out accounting functions like invoice posting, posting charges made to guests, bill/invoice settlements, and maintained accurate MIS on cash related transactions.
Key Responsibilities:
• Provided administrative assistance to make sure municipal operations were carried out in a competent, up-to-date and meticulous manner.
• Handled correspondence, reports, reviews of previous work, maintained filing job in systematic manner, took follow-up actions wherever needed.
• Received incoming mails, segregated them according to departments and distributed them among respective officers noting the extent of priorities in each case.
• Attended departmental meetings, noted down the minutes, allocated them to relevant departments, and notified them according to job-specific priority and urgency.
• Maintained communications with office equipment suppliers in case of urgent repairs and regular maintenance, prepared their bills and arranged payments.
• Maintained departmental accounts and related financial documents, helped in fund allocations, coordinated with different municipal suppliers and agencies for job completion and subsequent payments.
Grade: Very Good
Grade: Good
