فهد Abdulghafoor

Processed U.S. military personnel visa applications (touristand business)forentryinto Kuwait.
Facilitated issuance ofwork permits, residencyvisas, and civil ID cards upon arrival.
Managed proceduresforobtaining and converting U.S. drivers licensesto Kuwaiti licenses.
Scheduled mandatory medical examinationsfor U.S. militarystaffthrough official health portals.
Handled familysponsorship procedurerand provided full support in related governmental transactions.
Delivered personalized governmentservices as perclient requests, including urgentand specialized matters.
Maintained expert-level proficiency in navigating and processing through all official Kuwaiti
government portals, including (MOI), (PAM), (MOH) Sahel business App and affiliated platforms
Coordinated between government entities and the company to ensure full legal compliance with all
regulations related toforeign military personnel.
Built and sustained effective working relationships with government officers to streamline approvals and
reduce processing times.
Assisted withArabic-English translation ofdocuments and procedureswhen needed.
Escorted clientsto government offices and ensured smooth completion ofin-person transactions.
Maintained daily records and reports ofall processed applications and government interactions.
Managed the opening, renewal, and closure of U.S. Department of Defense contracts in coordination with
relevant Kuwaiti government entities, ensuring full compliancewith legal and operational requirements.

Provided excellent customer service support, handling inquiries and resolving issues via
phone, email, and social media platforms.
Managed and created content for Boutiqaats social media channels to enhance customer
engagement and brand presence.
Coordinated logistics and order fulfillment processes, including communication
with delivery partners and managing tracking issues.
Supported warehouse operations including inventory checks, packaging, and dispatching
orders.
Worked closely with the Kuwait-based team to ensure smooth end-to-end operations from
order placement to delivery.
Handled shipping and delivery coordination across the GCC region, working closely with major
logistics providers including Aramex, IWExpress, Posta Plus, Salasa, Asyad, Elite, and DHL.
Navigated and managed all major shipping company portals for booking, tracking, and resolving
shipment issues.
Managed payment processes and troubleshooting through KNET, MyFatoorah, Visa, and
MasterCard payment gateways.

social media and customer service
ticketing club system
customer relation (complaints) department accounting
Holidays department and admin for more than 60 employees and responsible for their
questions and coordination between them regarding work matters, attendance
and Absence schedules year