Regional Manager - Sales
Arabsat
Total des années d'expérience :24 years, 0 Mois
Highlights:
• Successfully achieved the sales target for the assigned region - approximately $150 million annually.
• Collected an amount exceeding 400 million dollars annually for the revenue department.
• Significant contribution in establishing and managing a customer service center in Arabsat.
Responsibilities:
• Provide leadership to the nationwide sales team to achieve sales targets through effective planning and budgeting.
• Develop the sales plan, assign targets (monthly, quarterly and annual) to the sales teams and monitor sales activities to ensure the achievement of targets and to establish the brand in the Saudi Market.
• Set the vision for the region and develop and adhere to a strategic business plan to attain the business vision.
• Manage the sales process effectively to acquire new business, prepare sales forecasts and budgets, fulfill existing orders, generate new contacts, and grow the customer base across the region.
• Research and analyze market trends that impact the customer base, accordingly develop and implement sales plans for acquiring new customer accounts & maintaining the existing customers.
• Obtain and maintain long-term key client accounts by comprehending their requirements and accordingly providing company services/product offerings.
• Develop new business with existing clients and identify areas of improvement to exceed sales quotas; communicate new product developments to prospective clients.
• Build a high-performing sales team by providing strong mentorship, coaching and guidance; coordinate with other teams to ensure smooth delivery of products & services.
Responsibilities
• Managed all customer service operations of the company; built and managed rapport with customers to ensure optimum customer acquisition, retention and revenue generation from sales of company products/services.
• Handled various types of customer correspondences through calls, messages and/ or other ways of interactions in a professional manner while adhering to quality standards and service levels to maintain customer satisfaction.
• Contacted and transferred correspondences to concerned departments to resolve and follow up on customer enquiries and conflicts; promoted and maintained positive corporate image and identity during customer interactions.
• Addressed customers’ queries, complaints and inquiries pertaining to company products and services, and resolved them, ensuring complete customer satisfaction.
• Spearheaded efforts to build new customer base to maximize sales, retained existing customers by providing prompt customer service; kept accurate records of discussions or correspondence with customers.
• Encouraged team members to identify opportunities for process simplification and improvements in customer service area, thereby improving service efficiency.
• Led and guided the team to provide exceptional support to both external and internal customers; supported the team in improving their skills, knowledge and expertise in customer service.
Responsibilities
• Oversaw the creation of shared receivable services for international, domestic and television lines of business.
• Achieved the target of annual collection (more than $ 400 million), followed up with overdue customers and found the necessary solutions for them.
• Developed and implemented comprehensive billing, credit & collection policies and related procedures for departmental, interdepartmental and inter-company use.
• Handled day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables data, and prepared receivable statements on monthly basis.
• Prepared and managed bills, invoices and bank deposits, reconciled expenses to the general ledger and ensured that all payments are properly posted; maintained records of payments and account status.
• Processed accounting receivables and incoming payments in compliance with financial policies and procedures; responded to customers’ inquiries and maintained the accounts receivable records for the company.
• Monitored accounts for non-payments, delayed payments and other irregularities; initiated collections on past-due accounts; facilitated payment of invoices due by sending bill reminders and contacting debtors.
• Developed various monthly, quarterly and annual reports including borrowing base reports, bad debt analysis & aging reports, corporate AR board schedule preparation, revenue recognition schedules and international forecast reports.
• Developed and implemented an effective credit/collection system, and an on-line accounts receivable and management reporting system.
• Supervised all billing, data input and cash application through end of month, end of quarter and end of year general ledger closes, with related reporting and analysis.
Responsibilities:
• Oversaw and managed all accounting operations of the company including supervising and managing general accounting activities, financial analysis, financial reporting, audits, accounting policies & procedures.
• Led and managed month and end-year processes, AP/AR, GL, journals, budgeting, cash forecasting, revenue and expenditure variance analysis, debt activity, etc.
• Monitored and analyzed accounting data, oversaw the maintenance of accounting records, verified accounting heads assigned to transactions, and ensured appropriate preparation of GL, trial balance and financial records.
• Maintained accounts receivables and payables; prepared monthly aging schedule in accordance with the payment plan.
• Performed bank reconciliation to compare the balance in the bank as per the company’s accounting records with the balance stated in the bank statement, as well as prepared bank reconciliation statements.
• Prepared monthly and annual management financial statements; ensured all monthly, quarterly and annual financial reports are submitted on time. Ensured that all financial documents are collected and compiled.
• Provided timely and accurate reporting & analysis of company’s financial performance against historical, budgeted and forecasted results to facilitate decision-making toward the achievement of the budget and strategic plan.
• Generated and evaluated financial reports to determine the financial status of the business and suggested further course of actions to improve business and financial performance.
• Supervised and trained staff on Oracle system and monitored all Oracle transactions for accuracy.
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