Manager of Al Rajhi Portals & ITSM
Al Rajhi Bank
Total des années d'expérience :13 years, 9 Mois
Al Rajhi Bank Manager of Al Rajhi Portals & ITSM Sep 2013 - Present
Al Rajhi Bank Support Team Leader & ITSM Manager Dec 2010 - Aug 2013
- Motivating the team to achieve high standards and KPI targets.
- Dealing with and resolving problems and issues which arise.
- Monitoring & reporting on standards & performance targets.
- Providing prompt and accurate information on individual performance.
- Preparing weekly workloads for staff & coordinating the weekly allocation of work.
- Ensure the timely completion of IT projects
- Lead the effort in creative approaches to problem solving
- Provide input to annual budgeting and planning process
- Ensure service level agreements are met our organization goals
- Assist IT leadership in developing, communicating and administering policies, procedures and standards
Al Rajhi Bank Senior System Analyst May 2004 - Nov 2010
- ca - Unicenter ServicePlus Service Desk administrator.
- ca - Unicenter ServicePlus Service Desk Implementation for Incident Management, Problem Management, Change Management and SLA
- ACI - PRM Anti-Money Laundering administrator
- Develop ATM Intranet site.
- Develop ATM Replenishment site.
- Develop Operational Risk portal.
Riyadh Care Hospital System Analyst Dec 2000 - Apr 2004
- Design Riyadh Care Hospital website www.riyadhcare.com
- Design statistical system for Medical Records Dept to send monthly statistics to MOH. Solo project, Tech. used Power Builder and SQL.
- Design In-Out system for Departments Secretariat. Solo project, Tech. used Power Builder and SQL.
- Design Stock system. Solo project, Tech. used Power Builder and SQL.
- Design statistical Sys. for clinics, patients, finance, booking and manpower. Solo project, Tech. used Power Builder & Crystal Reports
- Technical Support for Clinics, OPD, ER and appointment Apps.
- Training Hospital Employees on (HMIS) Hospital System, Windows98, Crystal Reports and trainee students.
Modern Scientific & Elec. Corp. Programmer Sep 2000 - Oct 2000
Bachelor Degree of Computer Information Sciences 2000, KING SAUD UNIVERSITY, Riyadh, Saudi Arabia