Senior Customer Experience Officer
Banque Saudi Fransi
Total des années d'expérience :21 years, 4 Mois
Establishes links with key employers to generate appropriate and sustainable vacancies for Taqat - Hafiz Job Seekers in addition to involve employers in CSR activities and sponsorship created by Ingeus, The role requires establishing and maintaining close working relationships with giant companies national wide.
Provide assistance to all hiring managers and human resource personnel in local companies.
Acquiring job seekers profiles from various sources such as career days, conferences, exhibitions, social media etc.
Work as outsource talent acquisition lead for the companies and assist in all talent acquisition process.
Additional rule : identifying, researching and recommending new CSR opportunities to my clients by focusing on local initiatives hold by universities and institutions that will add value to both parties, these include career days, conferences, exhibitions, seminars, speaking opportunities etc.
To overall manage p2p customer communication for card members through: Planning, driving and delivering BTL communication calendar using all mediums i.e. Statement Messages, Statement Inserts, SMS, SABB Web, SABB Direct, and Branches. Moreover, retaining existing profitable customers, discouraging dormancy, creating loyalty and generating incremental spend by identifying selective merchants, planning & managing tactical value-added offers for SABB card holders.
Coordinating with product management, marketing services, x-functional departments, strategic alliance partners and vendors for seamless delivery on communication and offers. Enhancing effectiveness of marketing activities from each BTL channel and helping reduce attrition by engaging customers with their respective life cycle. Broaden Cards base by initiating and executing regional / international offers through SABB/HSBC activities.
• Identifying, managing and supervising all corporate sponsorship initiatives for SABB • By managing SABB’s role and involvement in all corporate sponsorship activities and working with CCM department colleagues to maximize reputational, profile and business returns for SABB through media coverage, networking with key audiences etc. • Through identifying, researching and recommending to CCM new sponsorship opportunities by focusing on local initiatives but including regional and international openings that enhance the reputation/perception of SABB and benefit the business of the Bank or its associate companies. These include conferences, exhibitions, seminars, speaking opportunities etc. • By negotiating the optimum value-for-money return on SABB’s sponsorship investment including a soft landing for SABB on exiting the sponsorship commitment. • Through liaison with HSBC Middle East for seeking information and also to ensure that ‘territorial’ issues are avoided. • By handling SABB’s presence at sponsored events and ensuring maximization of visibility through exhibition stands, displays, sidelines meetings/seminars, lunches/dinners etc. • Through liaison with Marketing (and other departments) to ensure that commercial sponsorship events conform with SABB corporate requirements and standards. • By producing an evaluation report for Public Relation Department and provide feedback / recommendations after the conclusion of all sponsored initiatives • Identifying, managing and supervising all corporate events at SABB • By managing all corporate and internal events (commissioned by senior management or owned by CCM) through creating and executing the event from start to finish. This involves hiring designers, contractors, audio-visual specialists, caterers; rehearsing the event and ensuring the professional delivery of the event. • By managing all the business support events (owned by SABB businesses with commercial objectives) through counseling and supporting the organizer in organizing,
managing and delivering of the event. This involves providing logistical support as requested and also ensuring that such events conform with SABB corporate requirements and standards • By producing an evaluation report at the conclusion of each event in which Public Relation has been involved • Creating an annual plan for events and sponsorship • By developing, maintaining and distributing an updated calendar of scheduled SABB events (including corporate sponsorship events) to all senior management and department heads & Corporate Social Responsibilities Event & Sponsorships. • By working with PR colleagues to ensure effective pre and post-event/sponsorship publicity, internally as well as in the media • By developing and providing an input on the status of sponsorship initiatives and events to the PR through monthly reports • By managing the sponsorship and event budgets and operating within agreed Annual Operating Plan
Handling SABB intranet & internal customers ( staff ) engagement + assisting in SABB top management's meeting & events attended by staff
Supervised team of call centre agents
Answer customer calls and provide full service through toll free number