فهد الحواس

• Automated Mobile Billing process (MSS) to manage and operate all SABIC KSA mobile phones operation, requesting new demand, billing system approval process, adding/removing mobile services
• Automated customer feedback system (self-initiative): implemented a customer feedback system (Happy or Not) in food courts to benchmark it with global industry.
• Gathered requirements to automate 60% of existing processes
• Engaged with IT to enhance existing systems in 2 large projects.

• Monitored Performance of 8 departments
• Managed to enhance quality KPIs by monitoring KPIs and setting recommendation plans
• Enhanced a large important department performance by creating dashboard (self-initiative)
• Conducted an internal audit on selected department (Audit Lead)
• Conducted an RCA for an incident (RCA lead)
• Conducted an RCA to enhance performance on a selected service (RCA member)
• Service volume yearly plan: Planned all SABIC & Affiliates full year service volume plan and all the required communicated which resulted in full approval for the organization before the required target date.
• Enhanced communication: lead communication and issued a quarterly based newsletter (self-initiative)
• Strategic planning: participated in large department strategic planning for 2014-2020 plan
• Innovation team: participated in innovation initiative to improve innovative culture for a full year awareness, 2 workshops. As a team member as well as participating in an innovative idea full plan.

• Created a contract management process
• Created a complete staff augmentation process to support IT project & services with the required FTEs
• Conducted a change management to introduce the staff augmentation process
• Managed the full staff augmentation process from communicating with IT functions and understanding their requirement, communicating requirement to vendors, coordinating for interviews to hiring the required FTEs and reporting to the requesting department.

• RFI: participated in gathering the required information to form the RFI that fulfills the project requirements.
• RFI Screening: participated in setting the evaluation criteria and evaluation over 100 vendors.
• RFP: participated in the technical analysis by evaluating the vendors proposals and vendor screening
• RFP Analysis: played a major role in the price analysis for over 1000 price category and providing the required reports for screening and price negotiations.
• Price negotiation: participated as (procurement role) in price negotiations with vendors which lead to price reduction and a 2nd proposal from screened suppliers.
• Signing global framework agreement with 4 major suppliers.

• Project Manager: lead tech-refresh project to renovate the IT windows infrastructure to replace existing expired rack mounted servers with virtualized blade centers to support enhance the performance and support the future demand.

Engagement & Accomplishments:
• Created a complete change management process and procedure to carry out the monthly planned service interruption shut down window which was utilized to support upgrades, enhancements, project implementations, hardware replacements.
• Lead an interruption team: Lead an interruption team from all IT departments to set the required action plans for each shut down and to avoid any overlapping and/or communication issues.
• Reporting: participated in SMT meetings and provided reports for each shut down window and recommendations.

• Managed Windows server environment
• Virtualization Engineer: participated in virtualization daily operation
• Communication & Reporting: supported department internal and external communication & reports.
• Executive FP: Assigned as a focal point to communicate with executives in Jubail for and requirement.
• IT MEA newsletter: team member for MEA newsletter and Infrastructure focal point
• SSRS & AD: supported daily operation of SSRS and Active directory for department.
• Lead facilitator: IT Infrastructure social gathering 2011-2013