fahad Al-HAJLAH

Responsibilities:
o Preparing and implementing quality assurance policies and procedures.
o Identifying and resolving workflow and production issues.
o Addressing and discussing issues and proposed solutions with superiors.
o Documenting quality assurance activities and creating audit reports.

Responsibilities:
o Analyze problems, perform troubleshooting and incident response on the system.
o Communicate with site technicians and track problems and liaising with vendors to get resolution.

o Manage & operate networks, computing environments including systems software, applications software.
o Monitor & utilize network bandwidth & performance.
o Control and configure the server system, domain, authorities & active directory.
o Manage & configure security policies and attributes for the servers & network.

2 years technical support in My laptop establishment on part-time since 18-Sep-2014 until 25-Nov-2016.