Senior Technical Consulting Engineer
cisco system
Total years of experience :12 years, 4 Months
• Cross-functional member of the Next Generation Firewall (NGFW) Backbone TAC team; focused
on resolving/supporting escalated product issues: Firepower and Advanced Malware Protection.
• Ownership across entire problem solving process from identifying issues, analysing,
troubleshooting, research to removing bugs on complex network security-related incidents.
• Pivotal role in recruitment, on-boarding and training new hires/partners/Cisco teams for Sales,
advanced services and SOCs to ensure proper integration and education on relevant issues.
• Contributor to product development phases including beta testing, internal testing, working
with unreleased software, reviewing beta products and producing technical documentation
• First point of contact for a wide range of Cisco products-related issues and problems with
strengths in identifying bugs, resolving complex issues and maintaining client relations.
• Integral role in recordkeeping, training teams/partners, product development and R&D
• Ensured timely preparation of quality products for release/launch through testing (parameter,
performance, cell phone, mobile SW functionality), field support/tracking and test cases.
• Delivered bespoke solutions and upgrades by analysing software, data, progress and UI
localisation/validation to ensure successful LG mobile launches across Middles East and Africa.
Very.Good