cluster sales manager
Puregold jewellers
Total years of experience :12 years, 1 Months
Plan and direct day to day store operations. Over all responsibility of store operations. Drive and maximize sales performance to consistently achieve the overall sales budget objectives. Maintain high store standards and conditions and foster a positive environment. Demonstrate superb sales leadership skills. Build VIP client portfolio. Drive client re-purchase rates. Manage the selling environment including the adherence to selling floor assignments and ensuring impeccable customer service. Follow up with online sales order. Coach and train staff on product knowledge. Zero deviation & maintain retail ambiance. Perfect stock management. Choose and arrange inventory for the store. Review and monitor Retail KPIs and develop action plans to achieve set targets.
Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability. Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. Ensure high levels of customers satisfaction through excellent service. Complete store administration and ensure compliance with policies and procedures. Maintain outstanding store condition and visual merchandising standards. Report on buying trends, customer needs, profits etc. Propose innovative ideas to increase market share. Conduct personnel performance appraisals to assess training needs and build career paths. Deal with all issues that arise from staff or customers (complaints, grievances etc). Be a shining example of well behaviour and high performance. Additional store manager duties as needed. Perfect Stock management -ledgers, collateral, repair, back stock data collection, analyse brands & suggestions.
Established sales goals managed budgets and devised sales forecasts.
Maximized sales and profitability of assigned areas through execution of company programs.
Responsible for personnel management, merchandise selection, presentation and store operations.
Updating the daily & Monthly stock inventory.
Conducting a Quarterly Audit in the shop to maintain the accurate number of stocks.
Ensured excellence in customer service and resolved all problems at the store level
Ensuring that all Customers’ Repair, New orders for the Jewellery’ is delivering on time to maintain the trust and the service.
Ensuring that all staff aware about all the current promotion and bank tie-ups and their procedure.
Ensuring that daily sales & expenditure report is updated on daily basis.
Motivate team to increase performance, efficiency & morale.
Resourceful in utilizing knowledge and abilities for achieving targeted.
Maintaining customer data to ensure that all the customers are updated with current and future sales promotions.
Promotes, sells and handling customer
Demonstrate products to existing or potential customers
Ensure customer service satisfaction and good client relationships
Respond to sales inquiries and concerns
Co-ordination with warehouses for Stocks
Other tasks that assigned by the seniors from time to time