IT Services Engineer
The Dow Chemical Company
Total years of experience :11 years, 3 Months
• Implementing, Maintaining & Troubleshooting LAN, WAN & Wireless Network Infrastructure.
• Troubleshooting and Supporting All Microsoft Windows Products.
• Configuring Cisco Routers and Switches and review, maintain all backup on Server
• Managing IBM firmware and Secondary Host Server Operating system ( ESXI)
• Implementing & Administrating File Server, Print Server and Application Server.
• Maintaining and Configuring Active Directory and Implementing Policies and Restrictions over the Network.
• Managing and Control advanced level Shared Permissions
• Diagnose & Troubleshoot Hardware, Software, Network and System issues.
• Analyze equipment performance records to determine the need for repair or replacement.
• Complete setup Training Lab with all requirements.
• Teaching Company Employees (Hardware/Software) with IT tips & tricks.
• Implementing & Maintaining Security for any Internal Virus Attack.
• Assisting issues with Cisco IP Phones.(Desktop & Workstation)
• Operating & Supporting Plant Datacenter and related environment
• Administrating & Maintaining Racks, Switches & Routers.
• Developing Plans for Power distribution and backup power supply(outages)
• Supporting the Network, Firewall and Server teams with Technical Expertise.
• IT support Level 1 & Level 2 to end users (IMAC Procedures ). Remote Support to End users. Issues escalating to vendors ( Xerox, Cisco, IBM)
• Supporting IBM and AT&T for IT Infrastructure including Network and Server Troubleshooting.
• Design, Configure, and Test Computer Hardware and Windows Enterprise Operating System.
• Administrating ISM MAXIMO/Service Now and monitor all IT tickets for Saudi Arabia
• Management of IT Hardware Equipment and proper allocation of resources to end users
• Supporting More than 700 Dow users in Sadara Chemical Company
• Managing IMAC, Asset Management and performing actions
• Work on common projects, including new installations, upgrades, etc. Managing the WorkPlace Services.
• Adhere to Technology Standards, best practices and IT policies.
• Procurement of IT and Communication Hardware Equipment
• Implement Network Infrastructure with Vendors at Site
• Initiate and deliver technology evaluations and recommendations.
University of Education, Lahore Pakistan (2010 - 2014)