Architect
Afiniti
Total years of experience :11 years, 1 Months
Develop and design Infrastructure solution for customers as per Business model
- Solution deployment & post production support to the customers (both internal and external).
- Plan & design Infrastructure platform for Afiniti customers
- Design & deployment of enterprise IT Services (VDI, SSO, etc.)
- Compliance & Upgrades of Afiniti solutions.
- Content management, monitoring, vulnerability management and administration systems dealing with virtualization platforms
(VMware ESX, Hyper-V, Citrix Xen)
- Assess, Design, and Deliver an Integration Architecture that supports High Availability and Scalability
- Manage projects through JIRA, agile methodology.
- Provide input to project planning, resourcing, and budgeting activities.
- Organize training for end-users and business consultants
Manager IT Infrastructure WARID TELECOM (May 2015 to November 2016)
- Develop and implement I.T plans, goals, objectives and processes.
- Ensuring quality of I.T support to all business units.
- Establish rapport and maintain contact with other regional managers
- Development/management of RFI and RFP for IT Infrastructure Projects Development/ Management of SLA/OLA & Contract
management
- Liaison with Project Management Team to develop IT Infrastructure Process & SOP (based on PMI Standards) Coordinate and
liaison with Network Team to implement, test and manage corporate IT network
- Developing business and IT partnership /relationship and aligning IT with Business needs and strategy Ensure smooth
distribution of IT Equipment as per policy
- Ensure security and quality of services. Ensure compliance of IT policies within Infrastructure with regards to
hardware/software
- Planning and budgeting for IT Infrastructure expansion and continues improvement
- Team Management of qualified IT professionals to deliver operational efficiency. And also identify and plan trainings for team
- License management of software and all other applications
- Management and availability of BVS for Business units i.e. Business centers, Franchises, Affinity Partners and retailers Business
continuity and disaster recovery of all services to Business units
- Management of overall distributed services. Data center design and operations
- Identify and implement automation of procedures for all departments in the organization.
Responsible for overall IT Infrastructure of respective regional datacenter.
- Provide information for and take action on items identified during internal and external infrastructure audits.
- Involve in project related activities from Microsoft Infrastructure & ensure project is closed & target dates met.
- Practice Request for Proposals, contracts, scope of work reports, and documentation for infrastructure projects.
- License management of all applications running in company.
- Responsible for complete documentation, readiness, planning and execution of Disaster Recovery and Business Continuity.
I.T Service Management
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- Responsible for Service Level Agreements for different IT Infrastructure and Helpdesk services.
- Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures followed.
- Asset Management of IT related Assets as per ITIL Framework.
People Management
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- Setting objectives for the direct team members.
- Distributing tasks and responsibilities.
- Training execution for direct team members.
Clients/User Management
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- Closure of incident with progress monitoring.
- Route requests for adding/alerting new categories, sub categories and groups as per requirements.
- Provide overall guidance, collaboration and hands-on resolution for daily support tasks.
- Provide support to Helpdesk & Staff with related to applications and operating system.
- Provide the improvement plan for Microsoft technologies by meeting the objectives of the company.
Was responsible for overall management, control and monitored all I.T related activities in its related region.
Following were the main responsibilities:
Files Servers Management
IT Inventory Management Service Desk Management
Ensure L1 & L2 Support as per defined KPI Surveillance Management
Citrix management
Franchise IT Support & Connectivity Management Data Centers & Facilities Management
Service desk Operations
SLA, OLA & Contract Management
Develop and implement I.T plans, goals, objectives and processes. Ensuring quality of I.T support to all
business units.
Process optimization Vendor Management
Inter Team Coordination
Organizing and managing all I.T activities in the region.
Provided full support and solution for Microsoft products.
- Provided Symantec Antivirus and Net backup support
- Installed and maintained all the Dell servers.
- Configured/Maintained SAN Devices
- Maintained Large Scale Networks (more than 500 nodes)
- SAN and DAS Clustered
- Maintained all of the IT equipment support, inventory and repair.
- Coordinated with other backend teams and vendors for the issues.
- Provided support to the desktop and laptop domain users on daily basis.
- Wired and wireless network configured and troubleshoot.
- Application Support for the users for Microsoft, VPN applications and other department related applications.
- Provided Remote Assistance, Remote Desktop Connection and VPN facility Configuration and Troubleshooting to the users
Provided on call support to end user queries
- Maintained Local Area Network.
- Managed Hardware Inventory
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