FAHAD  BIN JUMAH, Training Officer

FAHAD BIN JUMAH

Training Officer

Ministry of Education

Lieu
Arabie Saoudite - Médine
Éducation
Baccalauréat, English Studies
Expérience
13 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :13 years, 8 Mois

Training Officer à Ministry of Education
  • Arabie Saoudite - Médine
  • Je travaille ici depuis décembre 2017

certified trainer officer of the Education Office of Al-ula Governorate, Saudi Ministry of Education. In addition, I am accredited by the Human Resources admission for preparing and providing appropriate administrative in both (English and Arabic) training courses of the development of administrative cadres, as well as, a trainer and a certified training courses' preparer in the Training and Scholarship department. Besides, I work as an active coordinator in the Giftedness and Creativity program of Saudi Ministry of Education.

airport ground services supervisor à Qatar Airways
  • Arabie Saoudite - Médine
  • septembre 2016 à septembre 2017

airport services senior supervisor

responsible for providing quality service to passengers in respect to check-in, boarding, special services, lounges, and baggage services as per QR’s commercial and safety standards and procedures ensuring passengers and their baggage are handled in a consistent manner.

specific responsibilities include:
Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger.
Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas.
Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates etc.
Assist duty officer to handle company material and records.
Liaison with GHA for quick processing of hotel and transfer passengers.
Work with GHA and ensure smooth passenger handling.
Assist passengers in regards to entry requirements, visas, residence permits
Ensure passengers are assisted smoothly through airport facilities.
Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit

customer services Agent / Team-leader \ trainer à Saudi Airlines Ground Services SGS
  • Arabie Saoudite - Tabuk
  • juin 2007 à juin 2013

- Work in the departure lounge and passenger Check-in
- Work in the Office of weight and balance as a supervisor in charge of
- Work in the RAMP and to escalate the gates and close passengers trips
- Working in the arrivals hall at baggage services and passenger relations
- Shift supervisor in charge
- Work foreign aviation check-in
- Work on military flights (load of Hazardous Substances)
- Work in the administration (table format) (Coordinator)
- Being visible to ensure that the highest level of service is provided in a professional manner
- Liaising with Check-In, and other related areas for the smooth acceptance of passengers
- Escorting and directing arriving/departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates
- Assisting Supervisor to handle company materials and records
- Conducting pre-flight administration to ensure the smooth running of every Qatar Airways flight departure

-provide and desgine courses for new appointed employees
-providing courses ( OJT )
schedualing courses acording for employees

Éducation

Baccalauréat, English Studies
  • à Tibah university
  • septembre 2005

Studying of English Language with translation Educational and full preparing to be a teacher

Specialties & Skills

Customer Experience Improvement
Customer Intelligence
Staff Supervision
Aviation Industry
Training Services
OJT training courses
Business awareness
Sales and ticketing system
Managerial and supervision ability
Holding weekly and monthly meetings to discuss operational matters
Solving problems associated with operation
Time management
Strong organizational skills, detail oriented, and the ability to handle multiple priorities.
Holding weekly and monthly meetings to discuss operation issues
Well knowledge of hajj ministry regulations
Ability to plan, organize and react in constantly changing environment
Control center
training courses make

Langues

Anglais
Expert
Arabe
Langue Maternelle

Adhésions

IATA ORG
  • load control officer
  • June 2007

Formation et Diplômes

Decision making (Formation)
Institut de formation:
ministry of education
Date de la formation:
February 2020
Durée:
12 heures
qualifying future leaders (Formation)
Institut de formation:
Saudi Ministry of Education
Date de la formation:
March 2020
Durée:
8 heures
Courses preparation (Formation)
Institut de formation:
Saudi Ministry of Education
Durée:
12 heures
Courses preparation (Formation)
Institut de formation:
Saudi Ministry of Education
Durée:
12 heures
administrative supervision (Formation)
Institut de formation:
Saudi Ministry of Education
Date de la formation:
March 2018
Durée:
12 heures
Effective administrative supervision (Formation)
Institut de formation:
Saudi Ministry of Education
Date de la formation:
January 2019
Durée:
12 heures
Service Excellence - Clients Services - Baggage Procedure (Formation)
Institut de formation:
SAUDIAIRLINES
Date de la formation:
January 2007
Durée:
10 heures
courses and trainers prepration (Formation)
Institut de formation:
Qatar Airways
Date de la formation:
April 2017
Durée:
50 heures
Courses and license in the weight and balance AIRBUS 320-321 (Formation)
Institut de formation:
SAUDIAIRLINES
Date de la formation:
August 2011
Durée:
30 heures
SAFETY (Formation)
Institut de formation:
SAUDIAIRLINES
Date de la formation:
March 2009
Durée:
8 heures
SERVICES EXCELLENCE (Formation)
Institut de formation:
SAUDIAIRLINES
Date de la formation:
March 2009
Durée:
8 heures
Oneworld Ground Services REL 2017 Course (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
May 2017
Durée:
10 heures
DCS - Network contigency plan (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
May 2016
Durée:
10 heures
Amadeus Altea Departure Control - Customer Management (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
December 2016
Durée:
15 heures
Airside Safety Awareness Course (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
May 2017
Durée:
5 heures
Courses and license in the weight and balance MD90 (Formation)
Institut de formation:
SAUDIAIRLINES
Date de la formation:
June 2011
Durée:
30 heures
Courses and license in the weight and balance (Formation)
Institut de formation:
SAUDIAIRLINES
Date de la formation:
June 2013
Durée:
20 heures
WORLD TRACER BAGGAGE CONTROL (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
April 2016
Durée:
25 heures
Fire safety in accommodation (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
March 2017
Durée:
10 heures
ACC3 validation 2016 AIR CARGO (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
February 2017
Durée:
10 heures
Aviation security awareness 2016 - 2017 (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
July 2017
Durée:
15 heures
Handling customer with disabilities (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
February 2017
Durée:
10 heures
One world system (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
March 2017
Durée:
5 heures
Human factors (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
May 2017
Durée:
5 heures
Dangerous Goods category 8 – 9 initial 2017 (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
June 2017
Durée:
30 heures
Safety management systems (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
August 2017
Durée:
5 heures
Aviation security awareness 2016 - 2017 (Formation)
Institut de formation:
QATAR AIRWAYS
Date de la formation:
April 2016
Durée:
6 heures
Dangerous Goods handling (Formation)
Institut de formation:
SAUDIAIRLINES
Date de la formation:
May 2010
Durée:
15 heures
Passport, visa and official documents fraud prevention (Formation)
Institut de formation:
SAUDI AIRLINES
Date de la formation:
January 2009
Durée:
10 heures

Loisirs

  • Traveling
    traveling over the world