Senior Delivery Manager
Vodafone India Services Pvt. Ltd.
مجموع سنوات الخبرة :19 years, 5 أشهر
• Providing leadership at all aspects of program management, starting from understanding business requirements (project kick-off meeting) to BAU. Lead and manage, planning and delivery of multiple ICT programs
• Managed programs both in Development and Testing horizontals with a high exposure of working in a matrix organization with multiple leads from respective verticals and horizontals
• Specialized in operational delivery and transformations for testing and development lines of business
• Successfully delivered transformations in capability establishment/rollout, outsourcing/insourcing, offshore services, quality management, partner performance and financial management
• Financial management includes budgeting, forecasting and benefit case preparation
• Lead meetings with key senior stakeholders, which is paramount for sharing key updates, reports, dashboards, highlighting risks, factoring RAID and providing solutions and mitigations, also securing agreements without impacting professional relationships
• Gained exceptional vendor management, stakeholder management and communication skills while working on multiple service transition projects from onshore locations to shared service center in India, involving multiple vendors like Accenture, TechM, Infosys and Capgemini
• Setting up processes for cross functional knowledge in different teams within a program, thereby building capabilities and flexibility of resources/teams. Setting quality/performance indicators (KPI's/SLA's) for the program delivery and for vendors/suppliers
• Enabling teams for a high-performance and deliver exceptional outcomes
• Ensure effective management and communication in initiation, execution and implementation of processes
• Govern individual project budgets against actual, for variance reporting and management
• Provide regular status reporting as determined by Business and leadership team
• Working closely with Supply Chain Management teams for procurement of software products or applications and hardware devices for successful project deliveries
• Leading the Service Management and Service Improvement agenda within all projects
• Building strong relationships with key stakeholders, internal IT Support teams and external software/resource vendors
• Initiating engagement and maintaining relationships with external service providers to ensure integration and monitoring of external service performance (Vendor Management)
• Implementing ITIL & QA processes in order to achieve best service/project performance
• Comply with approved standards and governance frameworks as part of project execution
• Contributing to remediation of service failure and continuous improvement of delivery
• Performance management of staff
• Worked with multiple MSP's for Vodafone accounts
• Experienced in staffing (getting requirements from clients, selecting, on-boarding, management of resources) with MSP's
• Setting up continuous improvement plans for MSP's and internal teams on the overall delivery and on-boarding processes
Experience Summary
- Currently working as a Test Manager for Manual Testing projects with an exposure of working on Automation projects as well in Cognizant Technology Solutions, Pune, India and handling a team of 35+ FTE’s
- Domains Worked On: Telecom (Order Management, Customer Data Maintenance with some good knowledge about the Routers, Switches and worked on CRM Seibel), Retail (Inventory Management) and IT System Services (Software Distribution)
- Manual and Automated Testing experience is of more than 9 years. Technical skills includes test activities like Developing Test Strategy, Effort Estimation, Test Planning, Test Execution, sound knowledge of Functional, Regression, Integration Testing, Test Automation, Creating Frameworks and providing POC (Proof Of Concept) with respect to Automation. Automated SAP R/3, Web Based, VB/VC++ Client Server & Mainframe applications using WinRunner & QTP Tools
- Daily activities includes Analysis of Business Requirements, Reviewing Telecom Test Scenarios, Reviewing Test Specification, Work Allocation, Monitoring Test Execution, Reviewing Automation Test Scripts, Improving existing Test Processes, involved in implementing Quality Process and Audits. Ensure content and structure of all Testing documents / artifacts is documented and maintained as per quality standards defined by Clients & Cognizant Standards
- Project/Test Management skills includes monitoring Profitability, working on POC’s, Creating RFP’s, creating Project Metrics like Productivity, Test Coverage, Test Effectiveness, Defect Rejection Ratio, Schedule Variance, etc. and reporting status to Onsite and Offshore Project Management. Prepares / updates the metrics dashboard at the end of a release/container/phase or at the completion of project
- Defining Escalation Matrix for the issues for the project. Review various reports prepared by Test engineers. Ensure the timely delivery of different testing milestones
Master of Computer Science with First Class
Bachelor of Computer Science. University Of Pune First Class 2000
Senior Secondary Certificate (SSC) Maharashtra Board First Class 1995